Patient Access Team Lead

CommonSpirit Health; Omaha (NE); On-site; USD 27,000 - 39,000; Full time

Job summary

CHI Health Immanuel in Omaha is seeking a Patient Access Team Lead to provide day-to-day operational leadership and coordinate patient access workflows across the hospital, including ED and main registration. You will serve as SME and escalation point for complex registration, insurance verification, authorization, and patient accounts.

You will coach and support Patient Access Representatives and Eligibility staff, ensuring timely, accurate access, service standards, and adherence to policies.

Qualifications

• 3–5 years of experience in patient access, healthcare registration, admitting, or a related hospital-based access role.
• Prior experience in a senior, advanced, or lead capacity within patient access or registration.
• Demonstrated experience supporting hospital-based access areas, including Emergency Department, main registration, admitting, or related workflows.

Responsibilities

• Provide real-time operational oversight and workflow coordination for patient access activities across assigned hospital access areas.
• Coordinate daily work assignments, task distribution, and area coverage to support patient flow, service standards, and operational continuity.
• Serve as the first point of escalation for complex registration, insurance verification, authorization, and patient financial issues, ensuring timely resolution.
• Perform complex patient registration, insurance verification, authorization, and financial clearance activities as needed to support operations.
• Communicate patient financial responsibility, payment options, and available financial assistance resources to support patient understanding.
• Provide guidance, coaching, and real-time support to Patient Access Representatives, Financial Counselors, and Eligibility staff to reinforce accuracy and best practices.

Skills

Healthcare registration

Leadership

Staff coaching

Customer service

Education

High School Diploma

GED

Tools

Epic

Meditech

Job description

Job Summary and Responsibilities

As our Patient Access Team Lead, you will provide day-to-day operational leadership and workflow coordination for hospital patient access across assigned areas, which may include the Emergency Department, main registration, admitting, and payer notification.

Every day you will serve as subject matter expert and first point of escalation for complex registration, insurance, authorization, and patient account issues, give staff real‑time guidance and issue resolution so access work is timely and accurate, and partner with supervisors and managers on operational continuity, service quality, and policy adherence.

To be successful in this role, you will bring deep patient access expertise, strong problem‑solving and coaching skills, and accountability for relationship‑based care, our mission, and core values.

• Provide real‑time operational oversight and workflow coordination for patient access activities across assigned hospital access areas.
• Coordinate daily work assignments, task distribution, and area coverage to support patient flow, service standards, and operational continuity.
• Serve as the first point of escalation for complex registration, insurance verification, authorization, and patient financial issues, ensuring timely and appropriate resolution.
• Perform complex patient registration, insurance verification, authorization, and financial clearance activities as needed to support operations.
• Communicate patient financial responsibility, payment options, and available financial assistance resources, as appropriate, to support patient understanding.
• Provide guidance, coaching, and real‑time support to Patient Access Representatives, Financial Counselors, and Eligibility staff to reinforce accuracy, service standards, and best practices.

Job Requirements

• High School Graduate General Studies, upon hire or
• High School GED General Studies, upon hire or
• 3–5 years of experience in patient access, healthcare registration, admitting, or a related hospital‑based access role. and
• Prior experience functioning in a senior, advanced, or lead capacity within patient access or registration. and
• Demonstrated experience supporting hospital-based access areas, including Emergency Department, main registration, admitting, or related workflows. and
• None, upon hire

Preferred

• Bachelors Other Bachelor's degree in business management, healthcare administration or similar, preferred, upon hire and
• Experience using electronic health record systems such as Epic and/or Meditech

Where You'll Work

CHI Health Immanuel, located in North Omaha just off of I-680 on 72nd Street, offers a full-service hospital, cancer center, rehabilitation center, specialty spine hospital and more. For well over a century, our commitment to serve our community inspires our staff to provide the highest quality of care to all who we have the privilege to serve.

Pay Range

$19.87 - $28.06 /hour