Patient Access Team Lead

Saint Joseph Hospital - Bardstown; Bardstown (KY); On-site; USD 65,000 - 95,000; Full time

Job summary

Flaget Memorial Hospital in Bardstown, KY seeks a senior Patient Access Leader to provide day-to-day operational oversight of hospital access areas, including ED registration, admitting, and payer verification. You will guide staff, coordinate workflows, and escalate complex registration and financial clearance issues to ensure accurate, timely patient access and a positive experience.

Responsibilities include coordinating workload, mentoring Patient Access Representatives and Financial

Qualifications

• Requires 3–5 years in patient access, hospital registration or related role.
• Experience in senior/lead capacity within patient access.
• Exposure to ED registration, main registration, admitting or related workflows.
• Strong understanding of insurance verification and financial clearance processes.

Responsibilities

• Provide real-time oversight and workflow coordination for patient access across hospital areas.
• Coordinate daily work assignments and area coverage to support patient flow and service standards.
• Escalate and resolve complex registration, insurance, and financial issues promptly.
• Perform complex patient registration, insurance verification, and financial clearance as needed.
• Communicate patient financial responsibility and payment options to patients as appropriate.
• Coach and support Patient Access Representatives, Financial Counselors, and Eligibility staff.

Skills

Patient access leadership

Healthcare registration

Staff coaching

Workflow coordination

Escalation management

Education

High School Diploma or GED

Associate degree in healthcare administration

Bachelor's degree (preferred)

Tools

Epic

Meditech

Job description

Job Summary and Responsibilities

Provides day-to-day operational leadership and workflow coordination for hospital-based patient access operations across assigned access areas, which may include Emergency Department, main registration, admitting, and payer notification workflows. Serves as a subject-matter expert in patient access functions and acts as the first point of escalation for complex registration, insurance, authorization, and patient account issues. Supports patient access staff by providing real-time guidance, workflow coordination, and issue resolution to ensure timely, accurate completion of access activities and a positive patient experience. Collaborates closely with supervisors and managers to support operational continuity, service quality, and adherence to established policies and procedures. Demonstrates accountability for relationship-based care, organizational mission, and core values.

• Provide real‑time operational oversight and workflow coordination for patient access activities across assigned hospital access areas.
• Coordinate daily work assignments, task distribution, and area coverage to support patient flow, service standards, and operational continuity.
• Serve as the first point of escalation for complex registration, insurance verification, authorization, and patient financial issues, ensuring timely and appropriate resolution.
• Perform complex patient registration, insurance verification, authorization, and financial clearance activities as needed to support operations.
• Communicate patient financial responsibility, payment options, and available financial assistance resources, as appropriate, to support patient understanding.
• Provide guidance, coaching, and real‑time support to Patient Access Representatives, Financial Counselors, and Eligibility staff to reinforce accuracy, service standards, and best practices.

Job Requirements

Required

• High School Graduate General Studies, upon hire or
• High School GED General Studies, upon hire and
• Associates Other, upon hire and
• 3–5 years of experience in patient access, healthcare registration, admitting, or a related hospital‑based access role required., upon hire and
• Prior experience functioning in a senior, advanced, or lead capacity within patient access or registration., upon hire and
• Demonstrated experience supporting hospital-based access areas, including Emergency Department, main registration, admitting, or related workflows., upon hire and
• None, upon hire

Preferred

• Bachelors Other Bachelor's degree in business management, healthcare administration or similar, preferred, upon hire and
• Experience using electronic health record systems such as Epic and/or Meditech required or strongly preferred., upon hire

Where You'll Work

Welcome to Flaget Memorial Hospital, a 52-bed facility located in Bardstown, Kentucky. Founded in 1951 by the Sisters of Charity of Nazareth, Flaget Memorial Hospital is recognized as a 2023 Best Place to Work in Kentucky.

CHI Saint Joseph Health is part of CommonSpirit Health, a non‑profit, Catholic health system dedicated to advancing health for all people. With approximately 175,000 team members and 25,000 physicians and advanced practice clinicians.

Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians, advanced practice clinicians, nurses, and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2,200 care centers serving 24 states.