Patient Access Representative

Memorial Hospital - Chattanooga; Chattanooga (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

CommonSpirit Memorial is seeking a Patient Access Representative to perform patient registration and admitting functions across access points, including the Emergency Department and main registration, ensuring accurate demographic, insurance, and account data in the electronic health record.

You will use multiple systems to support registration, scheduling, documentation, and inquiries, address discrepancies per procedures, assist during high-volume periods, and collaborate with the healthcare

Qualifications

• Registration procedures and documentation in electronic health records.
• Knowledge of health insurance payers and real-time eligibility verifications.
• Ability to manage multiple systems and prioritize tasks.

Responsibilities

• Perform patient registration across access points with accurate demographics, insurance, and documentation.
• Scan, index, and manage patient documentation to support workflows.
• Explain financial responsibilities and collect payments when appropriate.
• Schedule and revise patient appointments to ensure timely access.
• Identify and elevate discrepancies and resolve routine issues.
• Provide patient-facing support via phone and other channels.

Skills

Patient registration

Attention to detail

Communication skills

Adaptability

Education

High School Diploma or GED

Job description

Job Summary and Responsibilities

As our Patient Access Representative, you will perform patient registration and admitting functions across assigned hospital access areas, including the Emergency Department, main registration, admitting, and other patient access points, gathering, verifying, and updating demographic, insurance, and account information to ensure accurate, timely patient data capture.

Every day you will use multiple systems to support registration, scheduling, documentation, and inquiry processes, identify and elevate discrepancies or complex scenarios according to established procedures, assist with workflow needs during scheduled and high-volume periods, and collaborate with the healthcare team while engaging patients and families to support a positive access experience.

To be successful in your role, you will need strong attention to detail and adaptability to manage multiple systems and shifting priorities, along with a commitment to relationship-based care, the organization's mission and values, and compliance with privacy standards and regulatory requirements.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.


• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.


• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.


• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.


• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to elevate complex or non-standard issues.


• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Job Requirements

Required

• High School Graduate , upon hire or


• High School GED, upon hire and


• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.

Where You'll Work

CommonSpirit Memorial is an award-winning, not-for-profit, faith-based health care organization dedicated to the healing ministry of Jesus Christ. Founded by the Sisters of Charity of Nazareth, we offer a comprehensive continuum of care, from preventative and primary care to acute hospital services specializing in cancer, cardiac, neuroscience, stroke, and orthopedic services. Our commitment to excellence has earned us top prestigious recognition repeatedly from U.S. News and World Report, PINC AI™, CMS, Healthgrades®, Leapfrog, and most recently as one of the Best Places to Work in Tennessee. We are proud to serve Southeast Tennessee and Northwest Georgia with the expertise of 4,700 employees and nearly 500 affiliated physicians.