Compassionate Patient Access Advocate

US Tech Solutions; Whippany (NJ); On-site; USD 25,000 - 26,000; Full time

Job summary

US Tech Solutions in Whippany, NJ is seeking a compassionate, customer-focused professional to assist patients with prescription access and program enrollment. This role supports patients, providers, and pharmacies via phone and online interactions, delivering a high-quality, personalized experience.

You will guide enrollment, answer questions about assistance programs, document interactions, and collaborate with internal teams to ensure a seamless patient journey.

Qualifications

• Strong communication and active listening skills.
• A passion for helping people and delivering exceptional customer service.
• Empathy, patience, and emotional intelligence.
• Problem-solving and critical-thinking abilities.
• Ability to adapt in a fast-paced environment.
• Comfortable using computers and learning new software.

Responsibilities

• Assist patients, healthcare providers, and pharmacies through phone and online interactions.
• Guide patients through program enrollment and eligibility requirements.
• Answer questions related to prescription assistance programs and medication access.
• Provide empathetic support and help resolve issues efficiently.
• Document interactions accurately and maintain patient records.
• Collaborate with internal teams to ensure a seamless patient experience.
• Support administrative tasks as needed.

Skills

Effective Communication

Attention to Detail

Problem Solving

Customer service

MS Excel

MS Word

Outlook

Education

High School or GED required

Tools

MS Excel

MS Word

Outlook

Job description

US Tech Solutions in Whippany, NJ is seeking a compassionate, customer-focused professional to assist patients with prescription access and program enrollment. This role supports patients, providers, and pharmacies via phone and online interactions, delivering a high-quality, personalized experience.

You will guide enrollment, answer questions about assistance programs, document interactions, and collaborate with internal teams to ensure a seamless patient journey.