Patient Access & Support Specialist (6-Month Contract)

US Tech Solutions; Pittsburgh (Allegheny County); On-site; USD 42,000 - 56,000; Full time

Job summary

US Tech Solutions is seeking compassionate professionals to help patients access prescription medications and support programs. You will interact with patients, providers, and pharmacies, guiding enrollment and eligibility while delivering high-quality, personalized service.

Candidates should have strong communication, a patient-centered mindset, and the ability to adapt in a fast-paced environment. Prior experience in healthcare or call centers is a plus. W-2 employment with daytime shift hours.

Qualifications

• High School diploma or GED required.
• Strong communication and active listening skills.
• Empathy, patience, and a commitment to customer service.
• Comfortable using computers and learning new software.
• Experience in healthcare, call centers, or case management is a plus.

Responsibilities

• Assist patients, healthcare providers, and pharmacies through phone and online interactions.
• Guide patients through program enrollment and eligibility requirements.
• Answer questions related to prescription assistance programs and medication access.
• Provide empathetic support and help resolve issues efficiently.
• Document interactions accurately and maintain patient records.
• Collaborate with internal teams to ensure a seamless patient experience.
• Support administrative tasks as needed.

Skills

Effective Communication

Attention to Detail

Problem Solving

Customer service

Education

High School or GED

Tools

MS Excel

MS Word

Outlook

Job description

US Tech Solutions is seeking compassionate professionals to help patients access prescription medications and support programs. You will interact with patients, providers, and pharmacies, guiding enrollment and eligibility while delivering high-quality, personalized service.

Candidates should have strong communication, a patient-centered mindset, and the ability to adapt in a fast-paced environment. Prior experience in healthcare or call centers is a plus. W-2 employment with daytime shift hours.