Patient Access & Support Specialist

Socket.dev; Norwich (CT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible schedules

Competitive salaries

Paid time off: 3 weeks vacation, 4浮动假日

10 sick days and 8 federal holidays

Medical, dental and vision insurance

401(k) plan with 6% employer contrib.

Life and disability insurance

Employee Assistance Program (EAP)

NHSC Loan Repayment eligibility

Job summary

UCFS Healthcare in Eastern Connecticut is seeking a Patient Solution Specialist to handle incoming calls, conduct initial client intakes, and provide information about services. The role supports access to care and improves health outcomes by connecting patients with resources and scheduling appropriate services.

Qualifications include a High School Diploma and 2 years in a call center or healthcare environment; EHR experience (EPIC preferred) and strong communication skills are essential.

Qualifications

• High School Diploma or equivalent.
• 2 years of experience working in a call center OR healthcare environment.
• Experience with EHR systems; EPIC preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Operates a multi-line telephone system, answering and transferring calls, and taking messages promptly and courteously.
• Provides courteous and professional customer service regarding UCFS Health Center services, scheduling, insurance, copays, billing, and related matters.
• Follows proper call handling procedures to ensure effective and efficient call resolution.
• Conducts initial client intakes by entering demographic and insurance information into the EHR.
• Performs insurance verifications for initial intake appointments for various services.
• Provides telephonic and in-person support for social determinants of health assessments and referrals.

Skills

EHR systems

Outlook & Teams

Excel

Excellent communication

Team player

Time management

Education

High School Diploma

Tools

EPIC

Microsoft Office

Job description

UCFS Healthcare in Eastern Connecticut is seeking a Patient Solution Specialist to handle incoming calls, conduct initial client intakes, and provide information about services. The role supports access to care and improves health outcomes by connecting patients with resources and scheduling appropriate services.

Qualifications include a High School Diploma and 2 years in a call center or healthcare environment; EHR experience (EPIC preferred) and strong communication skills are essential.