Patient Solution Specialist

UCFS Healthcare; Norwich (CT); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Plan + employer contributions

Paid Time Off starting at 3 weeks

Job summary

UCFS Healthcare in Norwich, CT seeks a Patient Solution Specialist to provide courteous customer service to callers, clients, patients, and visitors. You will manage a multi-line calls, conduct initial intakes, and help patients access services and community resources.

This full-time role emphasizes accurate data entry into the EHR, insurance verifications, and connecting clients with social determinants of health supports.

Qualifications

• High School Diploma or equivalent.
• 2 years of experience in a call center OR healthcare environment.
• Experience with EHR systems; EPIC preferred.

Responsibilities

• Operates a multi-line telephone system, answering and transferring calls, and taking messages promptly and courteously.
• Provides courteous and professional customer service regarding UCFS Health Center services, providers, medical records, scheduling, insurance, copays, and billing.
• Follows proper call handling procedures to ensure effective resolution.
• Conducts initial client intakes by entering demographic and insurance data into the EHR.
• Performs insurance verifications to inform clients about benefits for initial intake appointments.

Skills

Excellent communication

Teamwork

Time management

Adaptability

Client service orientation

Education

High School Diploma (or equivalent)

Tools

EPIC

Microsoft Office Suite (Outlook, Teams, Excel)

Job description

Job Type

Full-time

Description

UCFS strives to use person-centered care to improve the health and well-being of everyone in our community. Share in our vision of being Eastern CT’s best choice for patient-centered healthcare! We are currently seeking a Patient Solution Specialist to provide courteous and professional customer service to all callers, clients, patients, and visitors. This role handles incoming calls, conducts initial client intakes, and provides essential information about UCFS Healthcare services. The right candidate will utilize personal experience and training to assist individuals and families in accessing, engaging, and utilizing community resources, including health and wellness services. Overall, the Patient Solution Specialist will directly contribute to improved health outcomes and reduced health disparities by increasing access to care.

Hours of Operation

Open 8:00am - 7:00pm; Hours Vary By Day & Location

(We are also open on the 2nd and 4th Saturday of each month)

Expected Schedule: Full-Time, 40 hours/week

Outline Of Duties And Responsibilities

• Operates a multi-line telephone system, answering and transferring calls, and taking messages promptly and courteously.
• Provides courteous and professional customer service to all callers, addressing inquiries, and offering helpful information regarding UCFS Health Center services, providers, medical records, scheduling, insurance, copays, sliding fees, billing, and related matters.
• Follows proper call handling procedures and protocols to ensure effective and efficient call resolution.
• Conducts initial client intakes by accurately entering new or existing demographic and insurance information into the Electronic Health Record.
• Performs insurance verifications to ensure clients receive relevant information about their insurance benefits for their initial intake appointment for medical, dental, and behavioral health services.
• Provides initial and ongoing telephonic and in-person support to clients/patients seeking assessment for social determinants of health (SDOH) such as basic needs; legal, medical, housing, transportation, insurance, by offering and completing a comprehensive needs assessment.
• Establishes and facilitates a client/patient communication plan, timeline, and follow-up to ensure ongoing support.

Why UCFS?

Our team is passionate about the services we provide and is committed to making a difference for our clients and community. At UCFS, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the complex needs of those we serve. We work collaboratively across programs at our agency to remove barriers and streamline access to services including behavioral health services, primary care, dental, case management and more. If you are committed to improving the health and well-being of our community, we encourage you to apply for this exciting opportunity.

Requirements

Minimum Education and Experience

• High School Diploma (or equivalent)
• 2 years of experience working in a call center OR healthcare environment

Minimum Certificates, Licenses, Registration

• N/A

Minimum Skills And Abilities

• Experience with EHR systems - EPIC preferred
• Familiarity with software programs such as Microsoft Office Suite, especially in Outlook, Teams, and Excel
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment or individually as needed
• Strong organizational and time management skills.

Competitive Benefits & Perks Package

• Financial - Yearly Performance Merit Increases; Gain Share Program; Local & Online Discounts
• Income Security - 401(k) Plan + 6% Employer Contributions; Employer Paid Life & Disability Insurance
• Health & Wellness - Medical/Dental/Vision Insurance; Employee Assistance Program; Wellness Programs; Decompression Spaces
• Time Off - Generous Paid Time Off Starting at 3 Weeks Vacation, 4 Floating Holidays, 10 Sick Days, 8 Federal Holidays
• Growth - Employee-Led Committees; NHSC Loan Repayment Opportunities; PSLF Eligibility; Career Path Ladders; Employer Paid Learning & Development Programs
• Fun - Appreciation, Education, and Team-Building Events

UCFS is strongly committed to a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting an enriching work culture, UCFS will continue to better serve our communities and provide quality patient, client, and resident care and services. UCFS is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, and genetic information or disability, as defined and required by applicable state and federal laws. Additionally, UCFS prohibits retaliation against an applicant or employee because they have engaged in protected activity under the statutes prohibiting discrimination in the workplace.

Salary Description

$21 - 22 / hour