Patient Access & Support Advocate

Us Tech Solutions; Whippany (NJ); On-site; USD 25,000 - 36,000; Full time

Job summary

US Tech Solutions is seeking a compassionate, customer-focused professional to help patients access prescription medications and support programs. In this role you will handle inquiries by phone and online, guide enrollment, and resolve issues with empathy and efficiency.

Ideal candidates have strong communication and active listening, enjoy helping people, and can adapt in a fast-paced healthcare environment while documenting interactions and maintaining records.

Qualifications

• Strong communication and active listening skills.
• A passion for helping people and delivering exceptional customer service.
• Empathy, patience, and emotional intelligence.
• Problem-solving and critical-thinking abilities.
• Ability to adapt in a fast-paced environment.
• Comfortable using computers and learning new software.

Responsibilities

• Assist patients, healthcare providers, and pharmacies through phone and online interactions.
• Guide patients through program enrollment and eligibility requirements.
• Answer questions related to prescription assistance programs and medication access.
• Provide empathetic support and help resolve issues efficiently.
• Document interactions accurately and maintain patient records.
• Collaborate with internal teams to ensure a seamless patient experience.
• Support administrative tasks as needed.

Skills

Effective Communication

Active Listening

Empathy

Problem Solving

Customer service

Adaptability

Education

High School or GED

Tools

MS Excel

MS Word

Outlook

Job description

US Tech Solutions is seeking a compassionate, customer-focused professional to help patients access prescription medications and support programs. In this role you will handle inquiries by phone and online, guide enrollment, and resolve issues with empathy and efficiency.

Ideal candidates have strong communication and active listening, enjoy helping people, and can adapt in a fast-paced healthcare environment while documenting interactions and maintaining records.