Patient Access Lead Rep- Patient Access

Nationwide-Children; Columbus (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Nationwide-Children is seeking a Patient Access Supervisor to oversee daily workflow in a busy hospital registration setting. You will coordinate staff needs, assign workload, and ensure patients are accurately pre-registered with complete information and proper managed care requirements.

The role emphasizes supervision, workflow optimization, training, and the ability to escalate issues to leadership as needed in a fast-paced environment.

Qualifications

• Associate degree or equivalent experience required.
• Two years of experience in scheduling, billing, registration, insurance authorization or customer service.
• Healthcare environment experience preferred.

Responsibilities

• Monitors workload hour by hour to ensure timely and accurate patient registration tasks.
• Acts as supervisor support and coordinates with staff on immediate questions.
• Assists in identifying workflow improvements and special projects.
• Ensures patients are pre-registered and meet managed care requirements prior to arrival.
• Maintains staffing schedules and supports training of new Patient Access staff.
• Ensures tools and systems are available and functional for staff.

Skills

Teamwork

Communication

Revenue cycle understanding

Problem solving

Education

Associate degree

Job description

Overview:Monday-Friday9am-530pm2-week trainingMonday-Friday 8am-430pmJob Description Summary:Ensures the workload in Patient Access is flowing through the system in a timely manner. Coordinates the needs and requirements of the department with the staff and assigns workload to staff to assure patients are registered timely and information collected is complete and accurate.Job Description:Essential Functions:Monitors hour by hour the workload of Patient Access Representatives to ensure timely and accurate completion of all tasks.Acts as support to line staff in answering questions of immediacy and serves in a supervision capacity as appropriate.Assists Supervisor in identifying areas for improvement opportunities and helps determine the best approach for workflow and special projects.Ensures scheduled patients have been accurately pre-registered and managed care requirement met prior to the patient’s arrival.Assists in training new Patient Access staff and maintain staff work schedules.Ensures appropriate tools are available and working properly for staff to complete their jobs.Maintains WQ’s and monitors quality and productivity and reports to supervisor.Education Requirement:Associate's Degree, or equivalent experience, required.Licensure Requirement:(not specified)Certifications:(not specified)Skills:Demonstrated ability to effectively interact with peers in problem solving.Demonstrated traits of teamwork, cooperation, and displays a positive attitude.Excellent communication and customer service skills.Detailed understanding of the revenue cycle and its impact on the hospital’s bottom line.Strong professional demeanor with the inherent quality to rapidly establish credibility and rapport with staff and customers. Ability to escalate situations to leadership as appropriate.Experience:Two years of experience in scheduling, billing, registration, insurance authorization or customer service, required.Experience in a healthcare environment, preferred.Physical Requirements:OCCASIONALLY: Blood and/or Bodily Fluids, Climb stairs/ladder, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 41-60 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Squat/kneelFREQUENTLY: Bend/twistCONTINUOUSLY: Audible speech, Chemicals/Medications, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Lifting / Carrying: 21-40 lbs, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, WalkingAdditional Physical Requirements performed but not listed above:Ability to multi-task within a stressful environment.\"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet\"