Patient Access Supervisor - On-Site (Naples)

University of Miami; Naples (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

University of Miami Bascom Palmer Eye Institute in Naples, FL seeks a Supervisor, Patient Access (On-Site) to oversee Tier 1 registration and front-end operations, ensuring accurate data capture and efficient patient flow across clinics. The role emphasizes coaching staff, policy adherence, and continuous process improvement to support revenue cycle goals.

The position requires leadership experience, strong communication, and the ability to manage schedules in a high-volume environment at an

Qualifications

• High School diploma or equivalent.
• Minimum 4 years of relevant clinical front-end experience.
• Ability to lead, supervise, and train staff.
• Strong communication and interpersonal skills.

Responsibilities

• Oversees day-to-day operations of Tier 1 registration staff.
• Ensures adherence to policies and procedures.
• Plans, organizes, and schedules to meet volumes.
• Monitors patient flow and staffing productivity.
• Verifies demographics and insurance information.
• Interacts with healthcare team to maintain smooth clinic flow.

Skills

Interpersonal relationships

Strategic planning

Leadership

Training staff

Policy adherence

Microsoft Office

Education

High School diploma or equivalent

Tools

EPIC MyChart

Grand Central

Cadence

Care Everywhere

Aria Oncology

Job description

University of Miami Bascom Palmer Eye Institute in Naples, FL seeks a Supervisor, Patient Access (On-Site) to oversee Tier 1 registration and front-end operations, ensuring accurate data capture and efficient patient flow across clinics. The role emphasizes coaching staff, policy adherence, and continuous process improvement to support revenue cycle goals.

The position requires leadership experience, strong communication, and the ability to manage schedules in a high-volume environment at an