Patient Access Coordinator II: Insurance & Billing Support

University of Miami; Naples (FL); On-site; USD 38,000 - 46,000; Full time

Job summary

The University of Miami, Bascom Palmer Eye Institute, is seeking a Patient Access Representative 2 for a full-time, on-site role in Naples, Florida. You will register patients for clinical services, verify insurance benefits, explain documents, and collect payments to support smooth patient flow.

In this on-site position, you will work with scheduling and billing teams to obtain information, obtain authorizations, and ensure accurate records while upholding university policies and delivering

Qualifications

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Responsibilities

• Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.
• Contacts patients’ families or physicians’ offices to obtain missing insurance information.
• Verifies insurance and confirms insurance eligibility of patient coverage benefits, notifying patient and referring physician in the event of failed eligibility.
• Collaborates with scheduling departments to identify add-on patients.
• Obtains necessary authorizations, pre-certifications, and referrals.
• Notifies patients of liabilities and collects funds.
• Maintains appropriate records, files, and accurate documentation in the system of record.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Skills

Learning Agility

Teamwork

Technical Proficiency

Communication

Education

High School Diploma or equivalent

Job description

The University of Miami, Bascom Palmer Eye Institute, is seeking a Patient Access Representative 2 for a full-time, on-site role in Naples, Florida. You will register patients for clinical services, verify insurance benefits, explain documents, and collect payments to support smooth patient flow.

In this on-site position, you will work with scheduling and billing teams to obtain information, obtain authorizations, and ensure accurate records while upholding university policies and delivering