Naples On-Site Patient Access Supervisor

University of Miami; Naples (FL); On-site; USD 48,000 - 68,000; Full time

Job summary

The University of Miami Bascom Palmer Eye Institute in Naples, FL is seeking a Supervisor, Patient Access (On-Site) to lead front-end revenue cycle and clinic support operations. You will oversee registration, training, and daily patient flow to ensure a smooth experience for patients, families, and staff.

Ideal candidates bring 4+ years of relevant experience, strong interpersonal and leadership skills, and proficiency with healthcare systems such as EPIC MyChart and related tools.

Qualifications

• High School diploma or equivalent is required.
• Minimum 4 years of relevant experience in leadership roles.
• Ability to maintain effective interpersonal relationships and teamwork.
• Ability to plan, delegate, supervise, and develop staff operations.
• Proficiency in Microsoft Office and healthcare software tools.

Responsibilities

• Oversee day-to-day registration operations and staff performance.
• Train, evaluate, and monitor registration staff using positive reinforcement.
• Ensure compliance with policies, procedures, and HIPAA regulations.
• Plan and schedule to meet daily patient volumes and needs.
• Communicate patient flow issues to management and improve processes.
• Monitor KPIs such as patient satisfaction and registration efficiency.

Skills

Interpersonal skills

Staff supervision

Leadership

Strategic planning

Delegation

Training staff

Microsoft Office

Education

High School diploma or equivalent

Tools

EPIC MyChart

Care Everywhere

Resolute

Job description

The University of Miami Bascom Palmer Eye Institute in Naples, FL is seeking a Supervisor, Patient Access (On-Site) to lead front-end revenue cycle and clinic support operations. You will oversee registration, training, and daily patient flow to ensure a smooth experience for patients, families, and staff.

Ideal candidates bring 4+ years of relevant experience, strong interpersonal and leadership skills, and proficiency with healthcare systems such as EPIC MyChart and related tools.