Supervisor, Patient Access Full Time Bascom Palmer Eye Institute - Naples, FL

University of Miami; Naples (FL); On-site; USD 48,000 - 68,000; Full time

Job summary

The University of Miami Bascom Palmer Eye Institute in Naples, FL is seeking a Supervisor, Patient Access (On-Site) to lead front-end revenue cycle and clinic support operations. You will oversee registration, training, and daily patient flow to ensure a smooth experience for patients, families, and staff.

Ideal candidates bring 4+ years of relevant experience, strong interpersonal and leadership skills, and proficiency with healthcare systems such as EPIC MyChart and related tools.

Qualifications

• High School diploma or equivalent is required.
• Minimum 4 years of relevant experience in leadership roles.
• Ability to maintain effective interpersonal relationships and teamwork.
• Ability to plan, delegate, supervise, and develop staff operations.
• Proficiency in Microsoft Office and healthcare software tools.

Responsibilities

• Oversee day-to-day registration operations and staff performance.
• Train, evaluate, and monitor registration staff using positive reinforcement.
• Ensure compliance with policies, procedures, and HIPAA regulations.
• Plan and schedule to meet daily patient volumes and needs.
• Communicate patient flow issues to management and improve processes.
• Monitor KPIs such as patient satisfaction and registration efficiency.

Skills

Interpersonal skills

Staff supervision

Leadership

Strategic planning

Delegation

Training staff

Microsoft Office

Education

High School diploma or equivalent

Tools

EPIC MyChart

Care Everywhere

Resolute

Job description

Current Employees:

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The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Supervisor, Patient Access (On-Site) in Naples, Florida.

The Supervisor, Patient Access (On-Site) oversees and supervises the day-to-day business and clinical support operations of assigned location and Tier 1 team responsible for ensuring a smooth operational patient flow by providing a wide range of critical front end revenue cycle and clinic support operations, for hospital and practice- based locations across the University of Miami Health System The Supervisor, Patient Access (On-Site) anticipates patient volume, monitors patient flow, and staff productivity, to ensure that all patients, customers, visitors, and staff are well served by provided a pleasant and organized atmosphere, appropriate for all ages, ethnic groups, and physical handicaps.

CORE JOB FUNCTIONS

• Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.
• Orients, trains, evaluates, and monitors registration staff, using positive reinforcement and recognition.
• Ensures that staff members adhere to all established policies and procedures.
• Assists with planning, organizing, and scheduling to accommodate daily expected volumes.
• Communicates any patient flow issues to appropriate managing staff.
• Verifies patient demographic and insurance information, and edits information, as necessary.
• Explains consent for treatment, financial liability, and HIPPA to patients.
• Initiates performance management processes to address on-going performance issues.
• Makes every effort to collect outstanding patient account balances, runs end of day reports, ensures accurate accounting of collected funds, and deposits funds.
• Identifies and recommends process changes that will improve overall performance and efficiency of the registration process.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.
• Monitors staff compliance with key business initiatives and inspires team to achieve established Key Performance Indicators including but not limited to patient satisfaction, co-pay, and previous balance collections, registration processing time, and denials
• Maintains harmonious and collaborative working relationship with all healthcare team members.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

High School diploma or equivalent

Experience:

Minimum 4 years of relevant experience

Knowledge, Skills and Attitudes:

• Ability to maintain effective interpersonal relationships.
• Commitment to the University's core values.
• Ability to direct, manage, implement, and evaluate department operations.
• Ability to establish department goals and objectives that support the strategic plan.
• Ability to effectively plan, delegate and/or supervise the work of others.
• Ability to lead, motivate, develop, and train others.
• Proficiency in computer software (i.e., Microsoft Office

DEPARTMENT ADDENDUM

Department Specific Functions

1. Supervises the day-to-day operations of Tier 1 essential workers that provide critical functions that cannot be paused in traditional and non-traditional healthcare settings and who perform a wide range of functions from prearrival to discharge utilizing multiple systems simultaneously, including but not limited to: EPIC MyChart, Grand Central ADT Prelude, Cadence, Prelude, Radiant, OP Time, Care Everywhere, Resolute, Nice inContact Communication, and Aria Oncology.
2. Coordinates wide range of functions from prearrival to discharge services.
3. Obtains, confirms, and accurately enters demographic, financial, and clinical HIPAA protected information.
4. Assists patients in navigating self-serve technology options in person or remotely.
5. Performs pre-service validation prior to patient's appointment for in person or virtual visits.
6. Conducts critical communication with patients or legal guardian facilitating the understanding of and obtaining signature on multiple consents, assignment of benefits, and notices including but not limited to Consent for Treatment and Conditions of Admissions, Advance Directives, HIPAA, No Surprise Billing, Good Faith Estimate, Off Campus Medicare Co-insurance, ABNs, and MSPQ, prior to services being rendered.
7. Provides financial counseling s