Patient Access Supervisor — On-Site Leadership & Growth

Ensemble Health Partners; Cincinnati (OH); On-site; USD 47,000 - 59,000; Full time

Benefits offered by this job

Bonus Incentives

Paid Certifications

Tuition Reimbursement

Comprehensive Benefits

Career Advancement

Job summary

Ensemble Health Partners in Cincinnati, OH is seeking a Patient Access Supervisor to organize and coordinate patient access staff, ensuring compliant, efficient registration and revenue cycle processes on-site at Mercy - Anderson Hospital. The role emphasizes coaching, training, and performance management.

Responsibilities include staffing schedules, frontline training, and driving key metrics such as wait times and accuracy.

Qualifications

• Supervisory or management experience in healthcare or revenue cycle.
• Strong leadership and staff development abilities.
• Exposure to registration, scheduling, and patient access processes.

Responsibilities

• Coordinates all registration duties with direct and indirect reporting employees. Ensures registration and pre-registration duties are completed daily. Provides training to staff. Monitors daily productivity and communicates to staff.
• Provides and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary. Report needs may be daily, weekly, monthly, quarterly, annually or as requested.
• Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary. Ensures that department coordinates schedule in accordance with organizational policies. Minimizes overtime while maximizing productivity.
• Responsible for upfront collection process tracking and monitoring. Assigns goals, and provides coaching and corrective action as appropriate.
• On-call rotation which includes days, nights, and weekends as necessary. While performing on-call duties, the Supervisor may be required to provide administrative and educational guidance to staff via telephone. If necessary, the Supervisor may be required to fill in for call-offs, staffing issues, or unexpected volumes.
• Assists with developing department processes and procedures. Conducts staff training, education, and development. Conducts audits to ensure acceptable performance, and provides continual coaching and education as necessary.
• Acts as a resource person for staff and ancillary departments. Embraces standards of behavior in ordered to provide and promote excellent customer service for both internal and external customers. Holds self and others accountable for behaviors that promote service excellence.
• Manages assigned projects in regards to implementing, tracking, and process changes. Reports to Patient Access Leadership routinely for monitoring.
• Participates in daily facility activities as assigned by Patient Access Leadership. Gathering of statistical information of assigned. Works in the department as needed in designated areas.
• Assists with staff evaluations. Maintains time/attendance system.
• Attend facility meetings as required/needed by department and/or client to ensure process alignment and effective communication between clinical team and our team.

Skills

Decision Making

Courage

Coaching & Developing Others

Emotional Intelligence

Inclusive Leadership

Education

Associates or Bachelor's degree in related field

Tools

Microsoft Office

Job description

Ensemble Health Partners in Cincinnati, OH is seeking a Patient Access Supervisor to organize and coordinate patient access staff, ensuring compliant, efficient registration and revenue cycle processes on-site at Mercy - Anderson Hospital. The role emphasizes coaching, training, and performance management.

Responsibilities include staffing schedules, frontline training, and driving key metrics such as wait times and accuracy.