Patient Access Supervisor – Front Office Leader

Oklahoma Heart Hospital, LLC; Oklahoma City (OK); Presencial; USD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision

401(k) with employer match

Long-term and short-term disability

Employee Assistance Programs (EAP)

PTO

Extended Medical Benefits (EMB)

Continuing education opportunities

Descripción de la vacante

Oklahoma Heart Hospital (OHH) is seeking a seasoned front office supervisor to lead daily clinic operations at our Oklahoma City campuses. You will oversee patient check-in/out, registration, and insurance verification while guiding a team to deliver exceptional service.

Ideal candidates bring 3+ years in medical front office, strong staff training skills, and experience with Epic. You will optimize workflows, support recruitment, and ensure accurate records, contributing to our mission of

Formación

• Education: High school diploma or equivalent, bachelor’s preferred.
• 3+ years in a front office medical setting or patient access.
• Ability to train staff, troubleshoot workflows, and maintain patient relationships.

Responsabilidades

• Oversee daily medical clinic front office operations, including patient check-in, check-out, registration, and customer service.
• Coordinate float receptionist schedules and staffing coverage for PTO, absences, vacancies, and changing clinic needs.
• Serve as the primary resource for staff questions, workflow troubleshooting, and routine operational concerns.
• Ensure accurate patient registration, insurance verification, patient identification, consent documentation, and medical record scanning.
• Assist with recruitment, interviewing, onboarding, orientation, and training of new employees.
• Monitor staff performance, productivity, registration accuracy, and point-of-service collections; provide coaching and feedback.
• Review timecards, assist with corrections, and report attendance concerns and payroll discrepancies.
• Address routine patient concerns, support service recovery, and escalation of unresolved issues appropriately.
• Conduct regular visits to main campuses and satellite clinics to support staff and promote consistent workflows.
• Identify opportunities to improve staffing, patient access, workflow efficiency, and overall clinic operations.

Conocimientos

Front office management

Customer service

Staff training

Team leadership

Educación

High school diploma or equivalent

Bachelor's degree preferred

Herramientas

Epic EHR

Descripción del empleo

Oklahoma Heart Hospital (OHH) is seeking a seasoned front office supervisor to lead daily clinic operations at our Oklahoma City campuses. You will oversee patient check-in/out, registration, and insurance verification while guiding a team to deliver exceptional service.

Ideal candidates bring 3+ years in medical front office, strong staff training skills, and experience with Epic. You will optimize workflows, support recruitment, and ensure accurate records, contributing to our mission of