Patient Access Supervisor

Baptist Medical Center South; Montgomery (AL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in healthcare is seeking a Patient Access Supervisor to lead registration operations at their facility. This role is crucial for ensuring efficient registration services and enhancing customer satisfaction. The ideal candidate will have strong leadership skills, effective communication abilities, and a commitment to professional standards. Join a dedicated team that serves a significant portion of the community in central Alabama, and make a positive impact on patient experiences and operational success.

Qualifications

• 1-2 years of experience in Patient Access required.
• 1 year of proven leadership experience required.

Responsibilities

• Supervises registration operations to ensure efficiency.
• Motivates staff to achieve high customer satisfaction.

Skills

Effective communication skills

Leadership

Customer service

Task management

Presentation skills

Education

High School diploma or equivalent

Some college

Job description

Job Description - Patient Access Supervisor (20-8108-PASUP-31325)

Description

Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties. To learn more about Baptist Health, visit us at baptistfirst.org.

Supervises all registration operations at the respective facility. Assists leader in working with service line personnel and managers, office staff personnel, and senior management to promote accurate and efficient registration services. The Supervisor is expected to assist the leader in efforts to motivate staff to achieve high levels of customer satisfaction and to meet the organizational and departmental goals for Customer Service and financial performance. Must possess effective communication and presentation skills and exemplify professional standards.

Qualifications

• High School graduate or equivalent required.
• Some college preferred.
• 1 to 2 years of experience in the Patient Access field required.
• 1 year proven leadership experience required (supervisor, team lead).
• Customer service background preferred.
• Ability to manage multiple tasks.
• Ability to prioritize tasks.
• Ability to communicate effectively (written and verbal), including speaking to large groups.