Patient Access Supervisor

Baptist Health - Central Alabama; Montgomery (AL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Supervisor for registration operations. This role involves overseeing all registration activities, ensuring high standards of customer service, and collaborating with various teams to meet organizational goals. The ideal candidate will possess strong communication and leadership skills, with a background in patient access and customer service. Join a dynamic team that is committed to providing comprehensive healthcare services to the community and making a positive impact on patient experiences.

Qualifications

• 1-2 years of experience in Patient Access field required.
• Proven leadership experience required (supervisor, team lead).

Responsibilities

• Supervises all registration operations at the facility.
• Motivates staff to achieve high levels of customer satisfaction.

Skills

Effective communication skills

Customer service background

Leadership experience

Computer skills

Ability to manage multiple tasks

Ability to prioritize tasks

Education

High School diploma or equivalent

Some college preferred

Job description

Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties. To learn more about Baptist Health, visit us at https://www.baptistfirst.org.

Supervises all registration operations at respective facility. Assists leader in working with service line personnel and managers, office staff personnel and senior management to promote accurate and efficient registration services. Supervisor is expected to assist leader in efforts to motivate staff to achieve high levels of customer satisfaction, and to meet the organizational and departmental goals for Customer Service and financial performance. Must possess effective communication and presentation skills, and exemplify professional standards.

Minimum Requirements:

• High School graduate or equivalent required.
• Some college preferred.
• 1 to 2 years of experience in Patient Access field required.
• 1 year proven leadership experience required (supervisor, team lead).
• Customer service background preferred.
• Computer skills.
• Ability to manage multiple tasks.
• Ability to prioritize tasks.
• Ability to communicate effectively (written and verbal), including speaking to large groups.