Patient Access Lead - Admissions & Service Excellence

Sioux Center Health; Sioux Center (IA); On-site; USD 40,000 - 52,000; Full time

Job summary

Sioux Center Health in Sioux Center, IA, seeks a Patient Access Coordinator to support the Admitting department. The role handles receptionist and clerk duties related to patient admissions and discharges, requiring judgment and knowledge of department procedures to keep operations efficient.

This full-time position (36 hours per week) includes day, evening, overnight, and weekend coverage. Experience with patient access processes and strong customer service are valued as we maintain

Responsibilities

• Assists with interviewing, hiring, training, planning, assigning and directing staff.
• Maintains knowledge of patient access modules; trains staff; coordinates enhancements/releases.
• Schedules and staffs department; willing to fill in for admissions as needed.
• Provides exceptional customer service to guests, employees, visitors and patients.
• Ensures staff collect patient payments and reviews work for accuracy.
• Coordinates with other departments to provide smooth admitting service.
• Addresses complaints and resolves problems; supports service excellence initiatives.
• Maintains a clean, orderly work area and adapts to changes.
• Performs other duties as assigned.

Education

High school diploma or GED

Job description

Sioux Center Health in Sioux Center, IA, seeks a Patient Access Coordinator to support the Admitting department. The role handles receptionist and clerk duties related to patient admissions and discharges, requiring judgment and knowledge of department procedures to keep operations efficient.

This full-time position (36 hours per week) includes day, evening, overnight, and weekend coverage. Experience with patient access processes and strong customer service are valued as we maintain