Patient Access & Scheduling Specialist

Sanford; Eau Claire (WI); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health is seeking a Patient Access Representative (PAR) to support patient registration and scheduling across departments including Pediatrics, Nephrology and Internal Medicine. The PAR may focus on registration, scheduling, or both, depending on location.

Duties include greeting patients, verifying demographics, handling paperwork, and educating patients on financial responsibilities. Typical responsibilities involve scheduling, pre-authorization, referrals, and coordinating with

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.

Responsibilities

• Greet patients/residents and verify demographics to register and/or schedule.
• Create electronic files and manage related paperwork; educate patients and collect signatures.
• Establish and assign financial responsibility; collect co-payments and payments on account balances.
• Schedule appointments and procedures, coordinate referrals and pre-authorization; coordinate with nursing and providers.
• Operate multi-line telephones and support scheduling, recall, and waitlists.
• Mentor new Patient Access staff and maintain confidentiality; demonstrate teamwork and professional communication.

Skills

Customer service

Medical terminology

Communication skills

Education

High school diploma

Job description

Sanford Health is seeking a Patient Access Representative (PAR) to support patient registration and scheduling across departments including Pediatrics, Nephrology and Internal Medicine. The PAR may focus on registration, scheduling, or both, depending on location.

Duties include greeting patients, verifying demographics, handling paperwork, and educating patients on financial responsibilities. Typical responsibilities involve scheduling, pre-authorization, referrals, and coordinating with