Patient Access Specialist: Streamlined Registration & Scheduling

CommonSpirit Health; Ringgold (GA); On-site; USD 22,000 - 30,000; Full time

Job summary

CommonSpirit Memorial is seeking a Patient Access Representative to perform patient registration and admitting functions across hospital access points, including the Emergency Department, main registration, admitting, and other patient access areas. You will gather and verify demographic, insurance, and account information to ensure accurate data capture in the electronic health record.

Daily responsibilities include scheduling, documenting interactions, collecting payments where appropriate,

Qualifications

• High school diploma or GED at hire.
• 1 year healthcare/patient access experience preferred.
• Knowledge of patient registration, insurance payers, and real-time eligibility.

Responsibilities

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to elevate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Skills

Attention to detail

Adaptability

Patient access experience

Communication skills

Education

High School Diploma

GED

Tools

Electronic Health Record (EHR)

Job description

CommonSpirit Memorial is seeking a Patient Access Representative to perform patient registration and admitting functions across hospital access points, including the Emergency Department, main registration, admitting, and other patient access areas. You will gather and verify demographic, insurance, and account information to ensure accurate data capture in the electronic health record.

Daily responsibilities include scheduling, documenting interactions, collecting payments where appropriate,