Patient Access Specialist Sr - Surgical Scheduling

Inova Health; Fairfax (VA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement matching (5%)

Tuition and student loan assistance

Mental health support (sessions)

Paid time off and parental leave

Job summary

Inova Outpatient Oncology Clinics seeks a dedicated Patient Access Specialist Sr to join the Surgical Scheduling team. This full-time role (Mon–Fri, 8:00am–5:00pm) focuses on patient admissions and scheduling for procedures, insurance verification, and financial counseling to maximize reimbursement while maintaining safety and quality in patient care.

The position emphasizes excellent service, accurate scheduling, and collaboration with multiple departments to resolve admission issues and ensure

Qualifications

• 2 years of healthcare patient access experience.
• High School diploma or equivalent.

Responsibilities

• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
• Accepts and provides direct/honest feedback between team members in a non-punishing manner.
• Explains insurance benefits and patient liability through the use of appropriate communication methods/styles.
• Supports scheduling activities by conducting pre-service activities such as insurance verification/submission.
• Gathers information about customer complaints in a courteous and professional manner.
• Troubleshoots individual admission issues in collaboration with other departments/staff.
• Identifies and communicates payroll authorization and referral requirements.
• Delivers an acceptable volume of work with high levels of accuracy.
• May perform additional duties as assigned.

Skills

Healthcare patient access

Education

High School diploma or equivalent

Job description

Inova Outpatient Oncology Clinics is looking for a dedicated Patient Access Specialist Sr. to join the our Surgical Scheduling team. This role will be full-time, Monday-Friday, 8:00am-5:00pm.

The Patient Access Specialist Sr. provides excellent service by identifying customer needs and fulfilling customer expectations. Performs assigned duties related to patient admissions while completing assigned activities related to patient scheduling for medical procedures. Verifies and enters insurance information and authorization/referral requirements into databases. Counsels patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services and ensures a safe patient care environment to the fullest potential, in an effort to achieve team goals.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.

Job Responsibilities

• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
• Accepts and provides direct/honest feedback between team members in a non-punishing manner.
• Explains insurance benefits and patient liability through the use of appropriate communication methods/styles.
• Supports scheduling activities by conducting pre-service activities such as insurance verification/submission.
• Gathers information about customer complaints in a courteous and professional manner.
• Troubleshoots individual admission issues in collaboration with other departments/staff.
• Identifies and communicates payroll authorization and referral requirements.
• Delivers an acceptable volume of work with high levels of accuracy.
• May perform additional duties as assigned.

Minimum Qualifications

• Experience - 2 years of healthcare patient access experience
• Education - High School diploma or equivalent.