Patient Access Specialist Sr - Surgical Scheduling

Inova Health System; Fairfax (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement match

Education assistance

Student loan assistance

Mental health support

PTO and parental leave

Job summary

Inova is seeking a Sr. Patient Access Specialist to join the Surgical Scheduling team in Falls Church, VA. This full-time role runs Monday–Friday, 8:00am–5:00pm and focuses on patient admissions, scheduling, and insurance verification for procedures.

The position emphasizes accurate data entry, patient financial counseling, and collaboration with departments to resolve scheduling and admission issues, contributing to high-quality patient care and efficiency.

Qualifications

• Experience: 2 years of healthcare patient access.
• Education: High School diploma or equivalent.

Responsibilities

• Verifies and enters insurance information and authorization/referral requirements into databases.
• Counsels patients on financial liability and uses financial counseling tools to maximize reimbursement.
• Supports scheduling activities by conducting pre-service insurance verification/submission.
• Gathers information about customer complaints in a courteous and professional manner.
• Troubleshoots admission issues in collaboration with other departments.
• Identifies and communicates payroll authorization and referral requirements.
• Delivers work with high levels of accuracy.
• Performs additional duties as assigned.

Education

High School diploma or equivalent

Job description

Patient Access Specialist Sr - Surgical Scheduling

• Falls Church, VA, United States

Job Description

Inova Outpatient Oncology Clinics is looking for a dedicated Patient Access Specialist Sr. to join the our Surgical Scheduling team. This role will be full-time, Monday–Friday, 8:00am-5:00pm.

The Patient Access Specialist Sr. provides excellent service by identifying customer needs and fulfilling customer expectations. Performs assigned duties related to patient admissions while completing assigned activities related to patient scheduling for medical procedures. Verifies and enters insurance information and authorization/referral requirements into databases. Counsels patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services and ensures a safe patient care environment to the fullest potential, in an effort to achieve team goals.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.

Job Responsibilities

• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Accepts and provides direct/honest feedback between team members in a non-punishing manner.
• Explains insurance benefits and patient liability through the use of appropriate communication methods/styles.
• Supports scheduling activities by conducting pre-service activities such as insurance verification/submission.
• Gathers information about customer complaints in a courteous and professional manner.
• Troubleshoots individual admission issues in collaboration with other departments/staff.
• Identifies and communicates payroll authorization and referral requirements.
• Delivers an acceptable volume of work with high levels of accuracy.
• May perform additional duties as assigned.

Minimum Qualifications

Experience - 2 years of healthcare patient access experience

Education - High School diploma or equivalent.

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

Job Info

• Job Identification 692309
• Job Category Finance
• Locations Inova Health Center 8081 - Fairfax East