Patient Access & Registration Specialist

CHI; Spring (TX); In loco; USD 26.000 - 37.000; Tempo pieno

Descrizione del lavoro

St. Luke's Health - The Woodlands Hospital in Texas seeks a Patient Access Representative to register patients and admit across multiple access areas, including ED and main registration.

You will verify demographics, insurance, and account information, support scheduling, and assist the care team to ensure a positive patient experience while maintaining privacy and regulatory standards.

Competenze

• Minimum 1 year experience in healthcare or patient access setting.
• Knowledge of patient registration procedures and health insurance payers.
• Real-time insurance eligibility verifications.

Mansioni

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to elevate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Formazione

High School Diploma

GED

Descrizione del lavoro

St. Luke's Health - The Woodlands Hospital in Texas seeks a Patient Access Representative to register patients and admit across multiple access areas, including ED and main registration.

You will verify demographics, insurance, and account information, support scheduling, and assist the care team to ensure a positive patient experience while maintaining privacy and regulatory standards.