Patient Access Specialist - Scheduling & Registration

Ochsner Health; Monroe (LA); On-site; USD 32,000 - 52,000; Full time

Job summary

Ochsner Health in Louisiana seeks a patient access representative to greet patients, schedule visits, and assist with hospital admissions. You will verify demographics, collect payments, and ensure accurate medical records while upholding confidentiality and professional standards.

The role requires strong customer service, data entry proficiency, and effective communication; prior healthcare access experience is preferred. This on-site position supports multiple patient and payer types.

Qualifications

• Must have computer skills for data entry and retrieval of information.
• Effective verbal and written communication skills; present information clearly.
• Proficient with Windows-style applications and role-specific software.

Responsibilities

• Greet patients and guests; initiate scheduling and check-in/admission.
• Verify demographic data; ensure accurate patient records for reimbursement.
• Collect co-pays, deductibles, and self-pay amounts; explain insurance benefits.
• Balance cash drawer daily and handle deposits; comply with confidentiality policies.
• Maintain professionalism and collaborate with other departments to support patient care.

Skills

Customer service

Data entry

Verbal and written communication

Interpersonal skills

Attention to detail

Education

High school diploma or equivalent

Associate’s degree (preferred)

Tools

Windows applications

Billing software

Job description

Ochsner Health in Louisiana seeks a patient access representative to greet patients, schedule visits, and assist with hospital admissions. You will verify demographics, collect payments, and ensure accurate medical records while upholding confidentiality and professional standards.

The role requires strong customer service, data entry proficiency, and effective communication; prior healthcare access experience is preferred. This on-site position supports multiple patient and payer types.