Patient Access Specialist: Registration, Scheduling & Billing

CommonSpirit Health Philanthropy; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Baylor St. Luke's Medical Center is seeking a patient access clerk to handle registration across Emergency Department, main registration, and other access points.

You will verify demographics, insurance eligibility, and account information to ensure accurate data capture in support of patient access workflows. Responsibilities include scheduling, resolving routine discrepancies, and providing patient-facing support while maintaining privacy and regulatory compliance in a high-volume hospital

Qualifications

• High School Diploma or GED required at hire.
• 1 year healthcare patient access experience preferred.
• Knowledge of patient registration procedures, health insurance payers, and real-time eligibility verifications.

Responsibilities

• Perform patient registration across access points, ensuring accurate demographic data and insurance verification.
• Accurately scan, index, and manage patient documents in the EHR to support workflows.
• Explain patient financial responsibilities and collect payments when appropriate.
• Schedule, confirm, and adjust patient appointments to support timely access to care.
• Identify and escalate routine registration or insurance discrepancies per workflows.
• Provide patient-facing support via phone and other channels and document interactions.

Skills

Customer service

Communication

Attention to detail

Healthcare terminology

Education

High School Diploma or GED

Tools

EHR navigation

Job description

Baylor St. Luke's Medical Center is seeking a patient access clerk to handle registration across Emergency Department, main registration, and other access points.

You will verify demographics, insurance eligibility, and account information to ensure accurate data capture in support of patient access workflows. Responsibilities include scheduling, resolving routine discrepancies, and providing patient-facing support while maintaining privacy and regulatory compliance in a high-volume hospital