Patient Access Representative

CommonSpirit Health Philanthropy; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Baylor St. Luke's Medical Center is seeking a patient access clerk to handle registration across Emergency Department, main registration, and other access points.

You will verify demographics, insurance eligibility, and account information to ensure accurate data capture in support of patient access workflows. Responsibilities include scheduling, resolving routine discrepancies, and providing patient-facing support while maintaining privacy and regulatory compliance in a high-volume hospital

Qualifications

• High School Diploma or GED required at hire.
• 1 year healthcare patient access experience preferred.
• Knowledge of patient registration procedures, health insurance payers, and real-time eligibility verifications.

Responsibilities

• Perform patient registration across access points, ensuring accurate demographic data and insurance verification.
• Accurately scan, index, and manage patient documents in the EHR to support workflows.
• Explain patient financial responsibilities and collect payments when appropriate.
• Schedule, confirm, and adjust patient appointments to support timely access to care.
• Identify and escalate routine registration or insurance discrepancies per workflows.
• Provide patient-facing support via phone and other channels and document interactions.

Skills

Customer service

Communication

Attention to detail

Healthcare terminology

Education

High School Diploma or GED

Tools

EHR navigation

Job description

Job Summary and Responsibilities

Performs patient registration and admitting functions across assigned hospital access areas, which may include Emergency Department, main registration, admitting, and other patient access points. Gathers, verifies, and updates demographic, insurance, and account information to ensure accurate and timely patient data capture in support of patient access workflows. Utilizes multiple systems to support registration, scheduling, documentation, and inquiry processes, and identifies discrepancies or issues, escalating non-standard or complex scenarios in accordance with established procedures. Supports daily patient access operations by assisting with workflow needs and contributing to timely completion of access activities during scheduled and high-volume periods. Collaborates with the healthcare team and engages with patients and families to support access-related needs and a positive patient experience. Demonstrates accountability for relationship-based care, organizational mission, and core values while maintaining compliance with organizational policies, privacy standards, and regulatory requirements.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to elevate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Job Requirements

• High School Graduate , upon hire or
• High School GED, upon hire and
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.
• None, upon hire

Where You'll Work

Baylor St. Luke's Medical Center is an 1,045 bed facility located in the Texas medical center. A joint venture with Baylor College of Medicine, Baylor St. Luke's is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care, neuroscience, oncology, transplantation, and more. The hospital is home to the Dan L Duncan Comprehensive Cancer Center, a nationally-accredited and NCI-designated comprehensive cancer center. Our new McNair Campus is designed around the human experience- modeled on evidence-based practices for the safety of patients, visitors, staff, and physicians. The 27.5-acre campus represents the future of healthcare through a transformative alliance focused on leading-edge patient care, research, and education.