Patient Access Representative

CommonSpirit Health; College Station (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Joseph Health is seeking a patient access professional to manage registration and intake across hospital access points, ensuring accurate demographic and insurance data in the EHR.

You will support scheduling, inquiries, and patient communication, upholding privacy and compliance standards. Ideal candidates have 1 year in a patient access setting or related healthcare role, with knowledge of registration procedures, payer basics, and eligibility verifications.

Qualifications

• High School Graduate, upon hire.
• High School GED, upon hire.
• 1 year healthcare experience in a patient access setting preferred, with knowledge of registration processes and health payer concepts.

Responsibilities

• Perform patient registration across access points, capturing accurate demographic and insurance data.
• Scan, index, and manage patient documentation to support workflows in the EHR.
• Explain financial responsibilities to patients and collect payments when appropriate.
• Schedule, confirm, and adjust patient appointments to support timely access.
• Identify and escalate routine registration or insurance issues per procedures.
• Provide patient-facing support via phone and other approved channels.

Skills

Patient registration procedures

Insurance eligibility verification

Communication

Education

High School Graduate

GED

Job description

Job Summary and Responsibilities

Performs patient registration and admitting functions across assigned hospital access areas, which may include Emergency Department, main registration, admitting, and other patient access points. Gathers, verifies, and updates demographic, insurance, and account information to ensure accurate and timely patient data capture in support of patient access workflows. Utilizes multiple systems to support registration, scheduling, documentation, and inquiry processes, and identifies discrepancies or issues, escalating non-standard or complex scenarios in accordance with established procedures. Supports daily patient access operations by assisting with workflow needs and contributing to timely completion of access activities during scheduled and high-volume periods. Collaborates with the healthcare team and engages with patients and families to support access-related needs and a positive patient experience. Demonstrates accountability for relationship-based care, organizational mission, and core values while maintaining compliance with organizational policies, privacy standards, and regulatory requirements.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to escalates complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Job Requirements

Required

• High School Graduate , upon hire or
• High School GED, upon hire and
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.
• None, upon hire

Where You'll Work

St. Joseph Health has been caring for the communities in and surrounding the Brazos Valley since 1936 (Bryan/College Station, Navasota, Caldwell, Madisonville (TX)). St. Joseph has a Level III Trauma Center, the first Joint Commission certified Primary Stroke Center and the first accredited Chest Pain Center in the Brazos Valley.

St. Joseph Health is a leader in critical care and the largest provider of cardiovascular care in the region. As an integrated healthcare system St. Joseph Health includes a comprehensive network of over 100 employed providers including primary care physicians specialists and advanced practice clinicians. The network includes more than 30 ambulatory clinics featuring Primary Care, Express Clinics and Imaging and Diagnostic Services.

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