Patient Access Specialist: Registration & Payments

Palmdale Regional Medical Center; Palmdale (CA); On-site; USD 31,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Medical, dental, vision plans

401(k) with company match

Student loan programs

Job summary

Palmdale Regional Medical Center is seeking an experienced registration professional to support patient access and admissions processes. The role involves interviewing patients or family members, collecting necessary information for hospital registration, and ensuring accurate data entry and insurance details for every visit.

Responsibilities include handling admissions paperwork, arranging financial plans, coordinating with HMOs, and processing documents with care.

Qualifications

• Minimum of two years’ experience in a hospital or related medical field.
• High School graduate or equivalent required.
• Knowledge of office procedures, including good telephone skills, medical terminology, typing, insurance requirements and collection practices.

Responsibilities

• Acknowledge patients presenting to the Emergency Department or for Outpatient/In-patient services in a professional and courteous manner.
• Interviews patient/representative to obtain all necessary information to complete the registration process by hospital policy.
• Enters information into the computer accurately, using correct admission codes, demographics, and insurance information.
• Present admission documents to patient/representative for signatures, clearly explaining the nature of each document.
• Ensure that satisfactory financial arrangements are made in accordance with hospital policy. Collects appropriate ER co-payments and cash deposits.
• Contacts HMO or carriers requiring authorization on a consistent basis and at the appropriate time during the registration process.
• Faxes IP and Observation face sheets to assigned Medical Groups/IPS and Insurance companies.
• Scans all necessary documents into system as needed.
• Registration on computer on wheels and usage of the signature pads on all registrations.
• Validation of Physician orders with the following information Doctor signature, Date of Service, Patient Name, Diagnosis/symptoms and procedure before processing any patient.
• Works in all areas of Patient Access, maintains productivity levels established by the Admitting Manager or Designated Supervisor/Lead Staff, and keeps casual conversation to a minimum during working hours. Answers phones in a courteous and professional manner.

Skills

Communication

Interpersonal skills

Computer skills

Telephone skills

Education

High School graduate or equivalent

Job description

Palmdale Regional Medical Center is seeking an experienced registration professional to support patient access and admissions processes. The role involves interviewing patients or family members, collecting necessary information for hospital registration, and ensuring accurate data entry and insurance details for every visit.

Responsibilities include handling admissions paperwork, arranging financial plans, coordinating with HMOs, and processing documents with care.