Patient Access Specialist - Registration & Care Support

r1rcm; Meyersdale (PA); On-site; USD 22,000 - 29,000; Part time

Job summary

LifePoint Conemaugh Meyersdale Medical Center is seeking a Customer Service Representative - Patient Registration for PRN, part-time shifts across days, evenings, and overnights. You’ll be the first contact for patients, registering them accurately and guiding them through check-in.

This role involves coordinating with nurses and care teams, handling insurance details, collecting co-pays, and providing cost estimates while delivering compassionate, efficient service in a fast-paced environment.

Qualifications

• Exceptional customer service experience, communication and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).
• High School Diploma or GED.
• Ability to pass background check, drug test, and meet vaccination requirements.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Adaptability

Patient access

Insurance verification

Education

High School Diploma or GED

Job description

LifePoint Conemaugh Meyersdale Medical Center is seeking a Customer Service Representative - Patient Registration for PRN, part-time shifts across days, evenings, and overnights. You’ll be the first contact for patients, registering them accurately and guiding them through check-in.

This role involves coordinating with nurses and care teams, handling insurance details, collecting co-pays, and providing cost estimates while delivering compassionate, efficient service in a fast-paced environment.