Patient Access Specialist: Registration & Billing

OSF HealthCare; Peoria (IL); On-site; USD 26,000 - 30,000; Full time

Job summary

OSF HealthCare is seeking a Patient Access Associate to ensure complete and accurate patient records, including demographics and insurance coverage, and to determine financial responsibilities during the facility visit.

The onsite Float position serves nearby OSF locations in the Peoria area, requiring strong customer service, problem solving, and communication skills to support patients and families throughout the registration and billing process.

Qualifications

• Education: High school diploma or GED.
• Experience: One year in an office clerical setting or customer service environment.
• Other skills/knowledge: Working knowledge of Microsoft Office applications and website navigation. Problem solving, conflict management, time management, and good oral and written communication skills. Required to complete role-specific revenue cycle training within 12 months.

Responsibilities

• The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, including demographics, insurance coverage, guarantor information, and registration accuracy.
• Deliver excellent patient service over the phone or in person and clearly communicate services and financial responsibilities to patients and families.

Skills

Customer service

Communication

Time management

Problem solving

Conflict management

Education

High school diploma or GED

Tools

Microsoft Office

Website navigation

Job description

OSF HealthCare is seeking a Patient Access Associate to ensure complete and accurate patient records, including demographics and insurance coverage, and to determine financial responsibilities during the facility visit.

The onsite Float position serves nearby OSF locations in the Peoria area, requiring strong customer service, problem solving, and communication skills to support patients and families throughout the registration and billing process.