Patient Access Specialist - Registration & Billing

St. Rose Hospital; Hayward (CA); On-site; USD 45,460 - 55,104; Full time

Job summary

St. Rose Hospital in Hayward, CA is seeking a Registrar I to handle patient interviews, registration, and billing data entry on a per‑diem, all‑shifts basis.

The role requires weekend availability and involves coordinating with SRH departments and physician offices to ensure accurate information and smooth patient flow. Responsibilities include obtaining consent, validating insurance, and guiding patients through registration with HIPAA compliance.

Qualifications

• High school graduate or equivalent (preferred).
• One year of hospital registration or relevant experience.
• Knowledge of medical insurances (Medicare, Medi‑Cal, HMOs, PPOs, commercial), EMTALA, and HIPAA regulations.
• Basic computer skills (word processing, e‑mail, and internet).
• Bilingual language competency in Spanish or Tagalog preferred.
• Must demonstrate communication skills and problem‑solving ability.

Responsibilities

• Interviews patients in person or by phone to obtain required information for records and billing systems.
• Registers or pre‑registers all scheduled patients for admission, partial hospitalization, and outpatient services.
• Obtains bed assignments and follows up with nursing to inform on bed status.
• Maintains patient comfort during wait and notifies supervisors if delays occur.
• Obtains signatures and informs patients about Advanced Directives, Privacy, Ethnicity, and coverage information.
• Verifies insurance coverage and obtains authorization for services requiring pre‑certification.
• Prepares charts for visits and handles patient identification per hospital policy.
• Determines upfront payment or deposits based on third‑party coverage and processes payments.
• Screens patients for financial programs and explains options and enrollment.
• Collects valuables envelopes as appropriate and performs basic clerical tasks.

Skills

Communication skills

Problem-solving ability

Bilingual Spanish or Tagalog

Education

High School Diploma/GED

Tools

Basic computer skills

Job description

St. Rose Hospital in Hayward, CA is seeking a Registrar I to handle patient interviews, registration, and billing data entry on a per‑diem, all‑shifts basis.

The role requires weekend availability and involves coordinating with SRH departments and physician offices to ensure accurate information and smooth patient flow. Responsibilities include obtaining consent, validating insurance, and guiding patients through registration with HIPAA compliance.