Patient Access Specialist — Register with Care & Service

Riverside Hospital; Smithfield (VA); On-site; USD 22,000 - 29,000; Full time

Job summary

Riverside Health System in Smithfield, Virginia, is seeking a Patient Access Representative to register patients and manage demographics and billing data with accuracy and confidentiality. This role emphasizes customer service and compliance in the Revenue Cycle.

Responsibilities include daily reporting, data integrity checks, handling inquiries, and processing payments at time of service, with EMTALA adherence in ED/Obstetrics settings.

Qualifications

• High School Diploma or GED required.
• 1 year Billing/Customer Service/Patient Registration experience preferred.
• Certified Healthcare Access Associate (CHAA) certification preferred.

Responsibilities

• Obtains or validates patient information and registers patients into the software system, providing a high level of customer service.
• Ensures all necessary demographic and financial data are obtained and documented into the system.
• Maintains patient safety through correct patient identification practices and confidentiality of PHI.
• Works daily reports and account work queues to ensure data integrity.
• Handles patient inquiries related to registration.
• Calculates payment information, accepts funds and credit accounts for Time of Service collections.
• Ensures EMTALA rules when registering patients through ED and Obstetrics.
• Completes forms and collects documents as needed based on registration type.

Skills

Customer service

Data entry

Education

High School Diploma or GED

Job description

Riverside Health System in Smithfield, Virginia, is seeking a Patient Access Representative to register patients and manage demographics and billing data with accuracy and confidentiality. This role emphasizes customer service and compliance in the Revenue Cycle.

Responsibilities include daily reporting, data integrity checks, handling inquiries, and processing payments at time of service, with EMTALA adherence in ED/Obstetrics settings.