Patient Access Specialist (PT) – Efficient Registration

Phoenix Children's; Phoenix (AZ); On-site; USD 20,664,000 - 30,307,000; Part time

Job summary

Phoenix Children's is seeking a Patient Access Representative in Phoenix, AZ. This part-time role supports hospital registration, assists patients through the enrollment process, and collects co-pays and deductibles at the time of service.

The position requires accurate data entry, effective communication with patients and families, and collaboration with Financial Counselors to optimize patient financial clearance across services.

Responsibilities

• Arrives patients who present for professional and hospital services that have been pre-registered and collect co-pay and deductible amounts.
• Obtains all necessary signatures from the Guarantor at the time of registration or arrival.
• Accurately documents all information in the appropriate fields and/or account notes.
• Maintains accuracy when entering demographic and insurance information in the system.
• Courteously answers the telephone and answers all questions in a timely manner.
• Identifies and refers uninsured and underinsured patients to the Financial Counselor.
• Inquires patient account system(s) to identify any previous unpaid liability in AMPFM/Misys.
• Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image for Phoenix Children's.
• Organizes, prioritizes, and monitors daily work activity to ensure that complete, accurate, and compliant registration has been performed in a timely manner.
• Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels.
• Performs registration in appropriate HIS system, verifies insurance coverage, obtains authorization for patients who present for professional and hospital services and have not been pre-registered.
• Performs miscellaneous job related duties as requested.

Job description

Phoenix Children's is seeking a Patient Access Representative in Phoenix, AZ. This part-time role supports hospital registration, assists patients through the enrollment process, and collects co-pays and deductibles at the time of service.

The position requires accurate data entry, effective communication with patients and families, and collaboration with Financial Counselors to optimize patient financial clearance across services.