Patient Access Specialist - Pre-Registration PRN

Phoebe Putney Health Systems, Inc.; Albany (GA); On-site; USD 36,000 - 48,000; Part time

Job summary

Phoebe Putney Health Systems, Inc. seeks a Patient Access Specialist to ensure smooth hospital registration for patients, families and staff.

The role involves verifying insurance eligibility and handling payments at the point of service, while educating patients on their rights and responsibilities within the hospital setting. Ideal candidates have a high school diploma or GED, with preferred associate degree and CHAA/CPAR credentials; hospital experience is a plus.

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• CHAA within 15 months of hire; CPAR certification acceptable.
• Experience in health-related field preferred (hospital or physician's office).
• Knowledge of federal and state forms (HIPAA, etc.) and patient rights.

Responsibilities

• Provide registration experience for hospital personnel, patients and families.
• Verify insurance eligibility and collect amounts due at point of service.
• Educate patients on rights and responsibilities as a hospital patient.
• Support cross-functional registration processes and attend mandatory trainings.

Skills

Time management

Prioritization

Education

High School Diploma or GED

Associate Degree in related field (Preferred)

CHAA certification (within 15 months)

CPAR certification acceptable

Job description

Job Number:34117Location:Phoebe North CampusStreet Address:2000 Palmyra RdCity, State:Albany, GeorgiaZip Code:31701Department:PPHS PATIENT CONTACT CENTERShift:DaysJob Type:PRN/Per DiemPosted Date:2026-05-07Job Description Summary:Patient Access Specialists will provide hospital personnel, patients, and their families with a seamless and efficient registration experience including scheduling patient appointments. Patient Access Specialists are instrumental in verifying the eligibility of insurance and other forms of reimbursement along with collecting money due at the point of service. All staff will be cross-functionally trained to support all areas of registration. Performs all other duties as assigned.Description:QualificationsHigh School Diploma or GED (Required)2 year / Associate Degree in in a related field (Preferred)Work Experience1+ years Health related field (hospital or Physician's office) (Preferred)Licenses and CertificationsCertified Healthcare Access Associate (CHAA) within 15 months of hirePrevious Certified Patient Account Representative (CPAR) certification acceptableEssential FunctionsMust be proficient in time management and identifying priorities.Analyze and disseminate physician orders to appropriately match services to the planned admission.Responsible for educating patients and designated individuals on their rights and responsibilities as a hospital patient.Securing all federal and state mandated forms (i.e., self-pay forms, Joint Commission, HIPAA, Advance Directives, waivers, Advance Beneficiary Notices, Medicare Secondary Payer Questionnaire, etc.).Instrumental in verifying eligibility of insurance and other forms of reimbursement along with collecting money due at the point of service.Additional DutiesAdheres to the hospital and departmental attendance and punctuality guidelines.Performs all job responsibilities in alignment with the core values, mission, and vision of the organization.Performs other duties as required and completes all job functions as per departmental policies and procedures.Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs).Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs.For non-clinical areas, has attended training and demonstrates the usage of age-specific customer service skills.Wears protective clothing and equipment as appropriate.