Patient Access Specialist - Pre-Registration PRN

Phoebe Putney Health System; Albany (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

Phoebe Putney Health System in Albany, GA is seeking a Hospital Access Coordinator to manage patient access, verify benefits, and ensure compliance with HIPAA and Joint Commission standards at the point of service. The role emphasizes accurate intake, benefits verification, and patient privacy.

Key duties include prioritizing tasks, disseminating physician orders, educating patients on their rights, and ensuring timely collection of payments.

Qualifications

• Must have high school diploma or GED.
• Preferred: 2 year/Associate Degree in a related field.

Responsibilities

• Analyze and disseminate physician orders to match services to planned admission.
• Educate patients and designated individuals on their rights and responsibilities as a hospital patient.
• Verify eligibility of insurance and other forms of reimbursement and collect money due at the point of service.

Skills

Time management

Prioritization

Patient education

HIPAA compliance

Customer service

Education

High School Diploma or GED

Associate Degree in related field

Job description

Qualifications

• High School Diploma or GED (Required)
• 2 year / Associate Degree in in a related field (Preferred)

Work Experience

• 1+ years Health related field (hospital or Physician's office) (Preferred)

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) within 15 months of hire
• Previous Certified Patient Account Representative (CPAR) certification acceptable

Essential Functions

• Must be proficient in time management and identifying priorities.
• Analyze and disseminate physician orders to appropriately match services to the planned admission.
• Responsible for educating patients and designated individuals on their rights and responsibilities as a hospital patient.
• Securing all federal and state mandated forms (i.e., self-pay forms, Joint Commission, HIPAA, Advance Directives, waivers, Advance Beneficiary Notices, Medicare Secondary Payer Questionnaire, etc.).
• Instrumental in verifying eligibility of insurance and other forms of reimbursement along with collecting money due at the point of service.

Additional Duties

• Adheres to the hospital and departmental attendance and punctuality guidelines.
• Performs all job responsibilities in alignment with the core values, mission, and vision of the organization.
• Performs other duties as required and completes all job functions as per departmental policies and procedures.
• Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs).
• Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
• Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs.
• For non-clinical areas, has attended training and demonstrates the usage of age-specific customer service skills.
• Wears protective clothing and equipment as appropriate.