Access Representative I - Columbia Memorial Hospital

100 Albany Med Health System; United States; On-site; USD 46,215 - 60,080; Full time

Benefits offered by this job

Excellent health care coverage with no copay

Wide array of services to support wellbeing

Job summary

100 Albany Med Health System is seeking an Access Service Representative I for the Patient Access department. The role entails ensuring accurate patient registration and discussing financial obligations while providing excellent customer service.

The ideal candidate will possess a High School Diploma/G.E.D. along with 1-3 years of experience, particularly in a hospital or clinic setting. Evening shifts offer the opportunity to make a significant impact on patient care.

Qualifications

• 1-3 years applicable experience, customer service and strong computer skill required.
• Hospital or Clinic setting office experience preferred.
• Ability to multi-task in a stressful, high patient volume unit.
• Good judgment and resourcefulness to problem-solve.

Responsibilities

• Accurate patient look up to ensure correct patient is being registered.
• Interpret information received from Insurance Payer regarding patient’s eligibility.
• Discuss financial obligation of patient and collect payments.
• Explain regulatory forms and answer patient questions.
• Work in multiple systems during patient-facing interactions.

Skills

Customer service skills

Communication skills

Adaptability to high-stress situations

Team-oriented support

Social and Emotional Intelligence

Education

High School Diploma/G.E.D.

Job description

Job Details

Department/Unit: Patient Access

Work Shift: Evening

Salary Range: $46,215.00 - $60,080.00

Access Service Representative I

Responsibilities

• Accurate patient look up to ensure correct patient is being registered.
• Discern demographic and insurance information to ensure accurate registration.
• Interpret information received from Insurance Payer regarding patient’s eligibility and financial responsibility.
• Discuss financial obligation of patient and collect payments via cash, credit card, or check.
• Explain regulatory forms, answer patient questions, obtain signatures.
• Scan or manage online form templates to maintain the Electronic Health Record.
• Comprehend Federal, State, and Third Party Payer regulations as they pertain to hospital registration.
• Work in multiple systems during a telephone call or patient‑facing interaction to complete accurate registration and support clinical workflow.

Functional Competencies

• Social and Emotional Intelligence
• Ability to deal with a diverse population including critically injured, mentally disturbed, and belligerent individuals.
• Patient‑centric customer service
• Conflict Management
• Team‑oriented support
• Adaptability to high‑stress situations
• Excellent communication skills

Qualifications

• High School Diploma/G.E.D. - required.
• 1-3 years applicable experience; customer service and strong computer skill - required.
• Hospital or Clinic setting office experience - preferred.
• Proven customer service skill with ability to exceed expectations.
• Ability to multi‑task in stressful and high patient volume unit.
• Ability to learn in classroom setting; utilize resources.
• Ability to remain composed under pressure.
• Ability to review information and draw appropriate conclusions.
• Good judgment and resourcefulness to problem‑solve; escalation as needed.
• Team‑minded work ethic.
• Equivalent combination of relevant education and experience may be substituted as appropriate.

Physical Demands

Standing occasionally, walking occasionally, sitting occasionally, constantly talking, constantly hearing, constantly performing repetitive motions.

EEO Statement

Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Benefits

• Excellent health care coverage with no copay at Albany Medical Center providers.
• A wide array of services and programs to support emotional, physical, and mental wellbeing.