Bilingual Patient Access Coordinator (Spanish/English)

Inova Health System; Falls Church (VA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Retirement matching (5%)

Tuition and student loan assistance

Mental health support (25 sessions)

Paid time off & parental leave

Job summary

Inova Health System - Falls Church, VA is seeking a Patient Access Associate who is fluent in Spanish and English to support patient intake and registration on a full-time day shift (Monday–Friday, 8 a.m.–5 p.m.). The role works on-site at Inova Cares for Women and involves using EMR systems, verifying insurance, and guiding patients through scheduling and billing processes.

Join a leading nonprofit healthcare provider known for safety, quality, and patient experience.

Qualifications

• High School Diploma or GED is required.
• Spanish/English bilingual is a preferred qualification.

Responsibilities

• Patient Intake, Registration and Documentation: Registers patients, verifies identity and insurance, collects basic information, enters demographics, and scans forms.
• Administrative & Technology Operations: Scans documents, answers phones, and uses electronic medical record (EMR) and eligibility tools.
• Case Management Tasks: Notifies case managers and documents referrals.
• Financial Counseling: Provides estimates and collects payments.
• Insurance & Contract Coordination: Verifies basic eligibility and coverage.
• Inquiries & Patient Concerns: Answers routine questions and escalates issues.
• Kiosk: Assists with check-in and troubleshoots basic issues at patient kiosks.
• Patient Communication & Advocacy: Provides appointment and billing information and offers empathy.
• Referrals: Documents and routes referrals.
• Scheduling: Schedules routine appointments.
• Transport: Requests routine transport and confirms details.
• Health Information Management (HIM) Coordination: Flags duplicate records and scans identification.

Skills

Bilingual Spanish/English

Customer service

Education

High School Diploma or GED

Job description

Inova Health System - Falls Church, VA is seeking a Patient Access Associate who is fluent in Spanish and English to support patient intake and registration on a full-time day shift (Monday–Friday, 8 a.m.–5 p.m.). The role works on-site at Inova Cares for Women and involves using EMR systems, verifying insurance, and guiding patients through scheduling and billing processes.

Join a leading nonprofit healthcare provider known for safety, quality, and patient experience.