Patient Access Specialist – Onsite Front Desk at Hospital

Ensemble Health Partners; Front Royal (VA); Presencial; USD 23.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus Incentives

Paid Certifications

Tuition Reimbursement

Comprehensive Benefits

Career Advancement

Descripción de la vacante

Ensemble Health Partners is seeking an entry-level Patient Access Specialist to join the Front Royal, VA hospital team on site. You will perform admitting duties for all patients, verify insurance, collect demographic and financial information, and explain consent and education documents.

This role emphasizes compassionate customer service and compliance with regulatory requirements. The position offers bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and

Formación

• 1+ years of customer service experience.
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences

Responsabilidades

• Perform admitting duties for all patients admitted for services at the hospital.
• Assign accurate MRNs, perform medical necessity/compliance checks, collect insurance information, process physician orders, and use overlay tools while delivering excellent customer service.
• Operate the telephone switchboard and relay calls, adhering to policies while providing compassionate service; meet point-of-service goals.
• Use quality auditing and reporting systems to correct accounts and provide statistical data to leadership.
• Pre-register patient accounts, gather demographics/insurance and discuss financial liabilities including payment plans.
• Explain consent forms and obtain necessary signatures.
• Explain and distribute patient education documents and related forms.
• Review eligibility responses in insurance verification and enter benefit data to support POS and billing.
• Screen medical necessity using ABN software and manage distribution of ABN and other forms.

Conocimientos

Customer service

AI awareness

Educación

High School Diploma/GED Required

Descripción del empleo

Ensemble Health Partners is seeking an entry-level Patient Access Specialist to join the Front Royal, VA hospital team on site. You will perform admitting duties for all patients, verify insurance, collect demographic and financial information, and explain consent and education documents.

This role emphasizes compassionate customer service and compliance with regulatory requirements. The position offers bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and