Patient Access Specialist — Night Shift

Memorial Physician Practices; Las Cruces (NM); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Comprehensive Benefits

Financial Protection & PTO

Financial & Career Growth

Employee Well-being

Professional Development

Job summary

Memorial Medical Center is seeking a Patient Access Representative in Las Cruces, NM to collect patient demographics, verify benefits, obtain authorizations, and collect co-pays at the point of service, expediting admissions and presenting a positive first impression.

Requires strong communication, ability to navigate multiple software systems, and completion of the Skills Competency Checklist within 90 days of hire. Full-time night shift in ER with focus on privacy and service.

Qualifications

• High School diploma preferred.
• Ability to work in a fast-paced environment with minimal supervision.
• Proficiency in navigating multiple software systems.

Responsibilities

• Collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions.
• Verifies benefits, obtains authorizations as needed, and collects co-pays/deductibles at the point of service to efficiently expedite the admitting process.
• Provides a positive first impression of the facility.
• Ensures all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner.
• Distributes and explains forms, documents, and educational handouts to patients and families.
• Verifies insurance benefits and obtains precertification/authorization as necessary.
• Determines and accepts required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate.
• Communicates professionally in-person and by phone; provides clear instructions and excellent customer service.
• Protects patient privacy and confidentiality in all registration activities.
• Participates in performance improvement and required education.
• Works alternate shifts/areas as needed to support department operations.
• Performs other duties as assigned.

Skills

Critical thinking

Decisive judgment

Minimal supervision

Rapid system learning

English communication

Skills Checklist completion

Education

High School diploma

Job description

Memorial Medical Center is seeking a Patient Access Representative in Las Cruces, NM to collect patient demographics, verify benefits, obtain authorizations, and collect co-pays at the point of service, expediting admissions and presenting a positive first impression.

Requires strong communication, ability to navigate multiple software systems, and completion of the Skills Competency Checklist within 90 days of hire. Full-time night shift in ER with focus on privacy and service.