Patient Access Representative

Lifepoint Health®; Las Cruces (NM); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition assistance

Life & Disability insurance

401(k) retirement plan

Wellness programs

Career development

Job summary

Memorial Medical Center, part of Lifepoint Health, seeks a Patient Access Representative to collect patient information, verify benefits, and collect payments at the point of service. You will also explain forms and assist families with registration in a patient-centered environment.

In this role you will maintain privacy, support the admissions process, and participate in ongoing training to improve service quality across shifts in a busy ER department.

Qualifications

• High School diploma preferred.
• Critical thinking and decisive judgment in a fast-paced environment.
• Effective English communication (read, write, speak, understand).
• Ability to complete the Skills Competency Checklist within 90 days of hire.

Responsibilities

• Collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions.
• Verifies benefits, obtains authorizations as needed, and collects co-pays/deductibles at the point of service to expedite the admitting process.
• Provides a positive first impression of the facility.
• Ensures all required demographic, billing, and clinical data are entered accurately in the registration system.

Skills

Customer service

Communication

Critical thinking

Data entry

English proficiency

Education

High School diploma preferred

Job description

Your Experience Matters

Memorial Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Access Representative joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How You\'ll Contribute

A Patient Access Representative who excels in this role:

• Collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions.
• Verifies benefits, obtains authorizations as needed, and collects co-pays/deductibles at the point of service to efficiently expedite the admitting process.
• Provides a positive first impression of the facility.
• Ensures all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner.
• Distributes and explains forms, documents, and educational handouts to patients and families.
• Verifies insurance benefits and obtains precertification/authorization as necessary.
• Determines and accepts required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate.
• Communicates professionally in-person and by phone; provides clear instructions and excellent customer service.
• Protects patient privacy and confidentiality in all registration activities.
• Participates in performance improvement and required education.
• Works alternate shifts/areas as needed to support department operations.
• Performs other duties as assigned.

Education

What we\'re looking for

• High School diploma preferred

Skills

• Critical thinking, decisive judgment, and ability to work with minimal supervision in a fast-paced environment.
• Rapid learning and navigation of multiple software systems.
• Effective English communication (read, write, speak, and understand).
• Ability to complete the Skills Competency Checklist within 90 days of hire.

Schedule

Full-time, ER department, nights, Wednesday-Saturday:

• Wed 12a to 7a (Thursday)
• Thu 7p to 7a
• Fri 7p to 7a
• Sat 7p to 7a

Why join us

We Believe That Investing In Our Employees Is The First Step To Providing Excellent Patient Care. In Addition To Your Base Compensation, This Position Also Offers

• Comprehensive Benefits:Multiple levels of medical, dental and vision coverage for full-time andpart-time employees.
• Financial Protection & PTO:Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth:Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being:Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development:Ongoing learning and career advancement opportunities.

More About Memorial Medical Center

Memorial Medical Center is a 199-bed acute medical/surgical teaching hospital located in Las Cruces, NM, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier by providing acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters.

EEOC Statement

Memorial Medical Center is an Equal Opportunity Employer. Memorial Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.