Admitting Clerk-Outpatient

MountainView Regional Medical Center; Las Cruces (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Paid time off

Extended Illness Bank

Matching 401(k)

Career advancement

Rewards programs

Job summary

The Admitting Clerk position at Mountain View Regional Medical Center in Las Cruces, NM, supports the Admitting department by efficiently registering patients, verifying insurance, and guiding patients through financial counseling.

The role emphasizes accurate documentation, ABN explanations, self-pay counseling, and maintaining patient confidentiality while delivering excellent service in a fast-paced environment.

Qualifications

• 0-2 years admissions or customer service experience.
• 1-2 years healthcare setting preferred.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Registers patients accurately in the registration system and obtains required signatures.
• Verifies insurance coverage and identifies plan codes for correct billing.
• Counsels self-pay patients on costs, options, and resources.
• Maintains patient confidentiality and follows policies and procedures.
• Communicates patient arrivals to relevant departments and assists with bed assignments.

Skills

Interpersonal communication

Customer service

Multitasking

Attention to detail

Tools

Electronic registration systems

Job description

Seeking a full-time Admitting Clerk to support our Admitting department at Mountain View Regional Medical Center, located at 4311 E Lohman Ave, Las Cruces, NM.

Day Shift: Schedule to be determined and is based on needs of the department.

We know it's not just about finding a job. It's about finding a place where you are respected, valued, and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

What we Offer:

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• Generous Paid Time Off (PTO)
• Extended Illness Bank (EIB)
• Matching 401(k)
• Opportunities for Career Advancement
• Rewards & Recognition Programs
• Exclusive Discounts and Perks

Job Summary

The Admitting Clerk facilitates the efficient admission and registration of patients, ensuring accuracy in documentation, insurance verification, and financial counseling. This role provides exceptional customer service, supports patient safety, and maintains compliance with facility policies and regulatory requirements.

Essential Functions

• Registers patients efficiently and accurately, entering all required information into the registration system and obtaining necessary signatures on consent and authorization forms.
• Verifies insurance coverage and identifies appropriate plan codes to ensure accurate billing and prompt payment.
• Reviews and explains legal and financial documents, including Advance Beneficiary Notices (ABNs), to patients and families as required.
• Counsels self-pay patients on procedure costs, payment options, and available financial resources, documenting all interactions thoroughly.
• Secures and logs patient valuables upon admission, ensuring proper tracking and safekeeping.
• Places identification armbands on patients to support accurate identification and continuity of care throughout their stay.
• Reads physician orders to determine appropriate registration processes and ensures accurate order entry for ancillary departments.
• Notifies relevant departments or physicians of patient arrivals and follows up on delays to ensure timely service.
• Assists with bed assignments for inpatients, coordinating with nursing supervisors to match patient needs with available resources.
• Operates a multi-line telephone system to manage incoming and outgoing calls, relaying messages promptly and accurately.
• Maintains effective communication during emergency codes and supports the implementation of facility emergency plans as required.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of admissions, customer service and/or public relations experience required
• 1-2 years of experience in a healthcare setting preferred

Knowledge, Skills and Abilities

• Strong interpersonal and communication skills to interact effectively with patients, families, and healthcare staff.
• Proficiency in using electronic registration and order entry systems.
• Knowledge of insurance verification and billing processes.
• Ability to handle sensitive information with confidentiality and professionalism.
• Strong attention to detail and organizational skills to ensure accurate documentation.
• Excellent multitasking abilities to manage a fast-paced environment effectively.