Medical Front Desk & Patient Access Specialist

KYND International; Gastonia (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Great small business work environment

Flexible scheduling

Paid time off

Retirement benefits

Job summary

American Family Care (AFC) is seeking a friendly medical front desk receptionist to accurately check patients in and out, verify insurance, collect payments, and maintain records at our Gastonia location. The role focuses on smooth patient flow and positive interactions.

You'll greet patients, gather insurance details, register new patients, and support billing and documentation. The position offers a stable full-time schedule with comprehensive benefits and room for growth.

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge, e.g., Microsoft Office.
• Accuracy and detail orientation.
• Positive customer service skills.
• Clear and articulate phone mannerisms.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Skills

Customer service

Attention to detail

Communication skills

Phone etiquette

Education

High School diploma

Tools

Microsoft Office

Job description

American Family Care (AFC) is seeking a friendly medical front desk receptionist to accurately check patients in and out, verify insurance, collect payments, and maintain records at our Gastonia location. The role focuses on smooth patient flow and positive interactions.

You'll greet patients, gather insurance details, register new patients, and support billing and documentation. The position offers a stable full-time schedule with comprehensive benefits and room for growth.