Patient Access Specialist Lead

Novant Health; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Novant Health Presbyterian Medical Center is seeking a Patient Access Specialist Lead to oversee daily operations in the patient access department, ensuring timely and accurate collection of patient demographics, insurance information, charges, and payments, while coordinating patient appointments and access processes.

This full-time role requires leadership, training, cross-training, and collaboration across locations, with a Monday-Friday 3:00pm-11:00pm shift and rotating weekends to ensure

Qualifications

• High School Diploma or GED required; 2-year/Associate degree preferred
• Minimum 1 year experience in patient access, registration, billing, cash collections, insurance, or related medical environment
• Proficiency with Microsoft Office and registration software; ability to travel to multiple locations
• Novant Health revenue cycle university program completed preferred; related leadership certification (e.g., NAHAM CHAM) preferred

Responsibilities

• Coordinate and schedule patient appointments ensuring accurate and efficient patient access processes
• Assist department leadership with staff assignments and daily operations
• Cross-train in multiple administrative support functions to provide flexibility and continuity of operations

Skills

Staff leadership

Scheduling

Customer service

Verbal and written communication

Coaching and feedback

Change management

Conflict resolution

Travel to locations

Team building

Problem solving

Education

High School Diploma or GED

Associate degree in business or related field

Tools

Microsoft Office

Registration software

Job description

What We Offer

Patient Access Specialist Lead (Fulltime)

Location: Novant Health Presbyterian Medical Center

Shift: Monday - Friday | 3:00pm - 11:00pm | Rotating Weekends

Responsible for supporting the department’s daily operations and promoting quality, productivity, and efficiency. Assists department leadership with day-to-day operational activities, including staff assignments, patient access processes, and workflow coordination. Provides guidance and support to staff as needed to ensure efficient and effective service delivery.

What you’ll do

Responsible for the timely and accurate collection and documentation of patient demographics, insurance information, patient charges, and payments. Coordinates and schedules patient appointments while ensuring accurate and efficient patient access processes. Cross-training in multiple administrative support functions is required to provide flexibility and continuity of departmental operations.

What we’re looking for

• Education: High School Diploma or GED, required. 2 Year / Associate Degree, preferred. Associates Degree in business or related field.
• Experience: Minimum 1 years experience in patient access, registration, billing, cash collections, insurance, or related experience in a medical environment. Experience with patient placement, financial counseling, Main Admitting, Emergency Department, preferred. One year ability to successfully complete generic and department specific competency assessment, preferred.
• Licensure/Certification: Novant Health revenue cycle university program completed, preferred. Related leadership level professional organization certification including but not limited to NAHAM CHAM, preferred.
• Additional Skills (required): Insurance, billing and related regulatory/governing standards, policies, and procedures; ability to use Microsoft Office, registration software, and various other computer applications; application of safety and infection control policies and procedures; ability to develop learning plans, give and receive feedback, and coach and counsel staff; staffing, scheduling; customer feedback and impact on core processes; delegation, team building, decision making, conflict management, change management skills; verbal and written communication skills that are sensitive to diversities among age groups, cultures, and educational levels. Ability to drive/travel to multiple locations/facilities as needed. Ability to lead a group and ensure compliance with all policies and procedures. Scheduling and organization of assigned shift. Identify continuous improvement opportunities throughout the department and individuals within the department.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

200003