Patient Access Specialist II — Registration & Compliance

Baptist Health; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Baptist Health in Jacksonville, FL is hiring a Patient Access Representative II for the Baptist ED St. John's, a full-time role scheduled Thursday to Saturday, 6:45pm to 7:15am.

The position requires accurate patient registration and proficient use of several systems, ensuring compliant and smooth patient flow. Responsibilities include maintaining service excellence, collaborating with clinical and non-clinical staff, and supporting departmental goals.

Qualifications

• 1-2 years of customer service experience required.
• 1-2 years of healthcare experience preferred.
• 1-2 years of insurance experience preferred.

Responsibilities

• Registers patients accurately and efficiently.
• Utilizes multiple systems and interfaces.
• Cross-trained to work in multiple patient access areas.
• Maintains service excellence to patients and visitors for in-person and telephonic encounters.
• Contributes to PAS goals (e.g., collections, palm scanning).
• Understands state and federal regulations including EMTALA, AHCA and JCAHO.
• Maintains professional relationships with clinical and non-clinical team members.
• Ensures completion of required patient consent forms and HIPAA privacy.

Skills

Customer service

Healthcare experience

Insurance experience

Education

High School Diploma

Job description

Baptist Health in Jacksonville, FL is hiring a Patient Access Representative II for the Baptist ED St. John's, a full-time role scheduled Thursday to Saturday, 6:45pm to 7:15am.

The position requires accurate patient registration and proficient use of several systems, ensuring compliant and smooth patient flow. Responsibilities include maintaining service excellence, collaborating with clinical and non-clinical staff, and supporting departmental goals.