Patient Access Specialist II/III — Insurance & Billing

UTHealth Houston; Houston (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

UTHealth Houston's Children's Heart Institute seeks a detail-oriented Patient Access Representative to register patients, verify insurance, ensure medical necessity compliance, post payments, and provide financial counseling. The role emphasizes accurate documentation and a positive patient experience.

The successful candidate will collaborate with care teams, explain forms, collect signatures, and support regulatory requirements.

Qualifications

• High School Diploma or equivalent required.
• 2 years of experience in a hospital or medical business office setting required.
• Experience with patient access processes is a plus.

Responsibilities

• Obtain demographic, insurance and financial information from patients or guarantors.
• Verify insurance eligibility and benefits.
• Post payments in the computer system and generate patient receipts.
• Explain forms and obtain signatures; ensure regulatory compliance.
• Provide financial counseling and discuss payment options and charity applications.
• Coordinate with care teams and insurance companies to support patient access.

Skills

Patient registration

Insurance verification

Financial counseling

Customer service

Documentation accuracy

Education

High School Diploma

Tools

Electronic Medical Records

Job description

UTHealth Houston's Children's Heart Institute seeks a detail-oriented Patient Access Representative to register patients, verify insurance, ensure medical necessity compliance, post payments, and provide financial counseling. The role emphasizes accurate documentation and a positive patient experience.

The successful candidate will collaborate with care teams, explain forms, collect signatures, and support regulatory requirements.