Patient Access Specialist 1 - USFTGP UMSA Patient Access Cen

Tampa General Hospital; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Academic Medical Group Inc. in Tampa, FL seeks a Patient Access Specialist 1 to be the first contact for patients and providers, gathering demographics, insurance details, and visit information to accurately create patient accounts.

You will screen eligibility and prepare data for clinical staff. Responsibilities include processing scheduling requests, handling cancellations, and coordinating with care teams.

Qualifications

• High School Diploma or GED required.
• Excellent customer service and confidentiality.
• Ability to work in fast-paced environment.
• Strong written and verbal communication.
• Proficient with multiple screens and data entry.
• Ability to navigate omnichannel communications.

Responsibilities

• Greet patients and collect demographic, clinical, and insurance information.
• Verify insurance eligibility and referrals.
• Schedule, reschedule, and cancel appointments.
• Provide information and answer questions to ensure smooth visits.
• Document communications on omnichannel platform.

Skills

Customer service

Independent judgment

Fast-paced

Active listening

Communication

Attention to detail

Computer literacy

Education

High School Diploma or GED

Job description

Job Description - Patient Access Specialist 1 - USFTGP UMSA Patient Access Cen (260003JO)

Job Description

Patient Access Specialist 1 - USFTGP UMSA Patient Access Cen - ( 260003JO )

Description

Patient Access Specialists, under the general supervision of the Supervisor/Patient Access Team Lead, serve as the first point of contact for patients, their families, and referring providers. They play a critical role in guiding patients through the visit process by gathering and recording necessary demographic, clinical, and insurance information to accurately generate patient accounts. This role includes screening patients for eligibility, preparing patient information for clinical staff, and answering questions to ensure a smooth experience.Patient Access Specialists provide high-level administrative support, which includes handling scheduling requests, rescheduling or canceling appointments, and coordinating with care teams. They are responsible for verifying medical insurance eligibility and reviewing patient referrals to ensure accurate scheduling based on the information provided in the referral. Additionally, they assist patients by troubleshooting access barriers, answering basic administrative questions, and offering essential information as outlined in the internal knowledge management system.

Qualifications

Required:

High School Diploma or GED

Technical Knowledge, Skills, and Abilities

• Must possess outstanding consumer service skills and ability to make independent judgement and maintain confidentiality at all times
• Comfortable working in fast-paced environments, is adaptable and flexible to everyday tasks
• Employee is people-oriented and enjoys interacting with patients and working in group projects
• Can navigate through multiple screens to provide the essential information required to address consumer need
• Active listener, has strong written and verbal communication skills
• Must be able to document each patient communication while on omnichannel platform (call/text/email/chat)
• Must possess strong attention to detail, organizational skills and ability to set priorities
• Computer literacy, ability to navigate through screens

Primary Location

Tampa

Work Locations

University Professional Center 3500 E. Fletcher Ave Tampa 33613

Eligible for Remote Work : On Site

Organization

Academic Medical Group Inc

Schedule

Full-time

Scheduled Days : Monday, Tuesday, Wednesday, Thursday, Friday