Patient Access Specialist I — Scheduling, Registration & Billing

University of Maryland Medical System; La Plata (MD); On-site; USD 48,712,000 - 61,340,000; Full time

Job summary

Charles Regional Medical Center in La Plata, MD is seeking a Patient Access Representative I, PRN to assist with scheduling, registration, and financial clearance processes across multiple clinics. This role focuses on exceptional customer service, accurate data collection, and providing cost estimates to patients and families.

The position involves verifying insurance benefits, obtaining pre-certifications, collecting co-pays, and guiding patients through the financial aspects of care.

Qualifications

• High school diploma or GED required.
• 1 year of clerical or customer service experience; healthcare preferred.
• AAHAM/NAHAM certifications preferred.

Responsibilities

• Acts as the first point of contact for patients and visitors, delivering customer-focused service.
• Collects and verifies patient and insurance demographics, reviews benefits, and provides cost estimates.
• Secures pre-certifications/pre-notifications for patient services and handles co-pay collection.
• Provides wayfinding to clinics and assists with registration across multiple departments.
• Educates patients on insurance coverage and financial clearance procedures.
• Supports ADT documentation and ensures accurate paperwork prior to admissions.

Skills

Data entry

Customer service

Administrative support

Education

High school diploma or GED

Job description

Charles Regional Medical Center in La Plata, MD is seeking a Patient Access Representative I, PRN to assist with scheduling, registration, and financial clearance processes across multiple clinics. This role focuses on exceptional customer service, accurate data collection, and providing cost estimates to patients and families.

The position involves verifying insurance benefits, obtaining pre-certifications, collecting co-pays, and guiding patients through the financial aspects of care.