Patient Access Specialist I

Sweetwater Memorial; Rock Springs (WY); On-site; USD 22,000 - 33,000; Full time

Job summary

Sweetwater Memorial in Rock Springs, WY is seeking a Patient Access Specialist I to be the first point of contact for patients and families. You will ensure timely, accurate registration, scheduling, and respectful communication, collaborating with clinical teams to deliver a positive patient experience.

The role emphasizes compassionate service, data entry accuracy, and familiarity with scheduling systems and electronic health records.

Qualifications

• High school diploma or equivalent required.
• Strong customer service, communication, and interpersonal skills.
• Ability to manage a high volume of patient interactions in person and by phone in a fast-paced environment.
• Audits self to ensure accurate data entry.
• Attention to detail and high accuracy in data entry.
• Basic understanding of medical terminology and insurance processes preferred.
• Proficiency in using computers, scheduling systems, and electronic health record applications.

Skills

Customer service

Communication

Interpersonal skills

Data entry accuracy

Medical terminology basics

EHR proficiency

Education

High school diploma or equivalent

Tools

Computers

Scheduling systems

EHR applications

Job description

OUR CULTURE OF PERSON-CENTERED CARE

• At Memorial Hospital of Sweetwater County, our mission, vision, and values serve as the foundation for how we care for patients, support our practitioners and co-workers, and engage with our community. We follow the “Planetree” methodology of “Person-Centered Care”. These guide our decisions, shape our culture, and define the expectations for every member of our team.

  Our Mission: Compassionate care for every life we touch
  Our Vision: To be our community’s trusted healthcare leader

  Our Values:

  • Be Kind - Demonstrating compassion, consideration, and thoughtfulness
  • Be Respectful - Being mindful of individual perspectives, priorities and needs
  • Be Accountable - Taking responsibility for our commitments, behaviors, and actions
  • Work Collaboratively - Cooperating with and encouraging each other to achieve a common goal
  • Embrace Excellence - Dedicated to setting standards that meet and exceed expectations

JOB SUMMARY

• The Patient Access Specialist I supports our mission of providing compassionate care by serving as the first point of contact for patients and families. This role ensures timely, accurate, and respectful access to services through efficient registration, scheduling, and communication. By delivering kind, professional assistance and collaborating with clinical teams, the Patient Access Specialist I helps create a positive patient experience and strengthens our organization’s role as the community’s trusted healthcare leader.

JOB QUALIFICATIONS

• Education:
  • High school diploma or equivalent required
• Certifications/Licenses:
  • N/A
• Job Knowledge and Skills:
  • Strong customer service, communication, and interpersonal skills.
  • Ability to manage a high volume of patient interactions in person and by phone in a fast-paced environment.
  • Audits self to ensure accurate data entry.
  • Attention to detail and high accuracy in data entry.
  • Basic understanding of medical terminology and insurance processes preferred.
  • Proficiency in using computers, scheduling systems, and electronic health record applications.