PATIENT ACCESS SPECIALIST I (1280M)

Memorial Health; Springfield (IL); On-site; USD 22,000 - 32,000; Part time

Benefits offered by this job

Paid time off

401(k) match

Health/dental/vision insurance

Job summary

Memorial Health is seeking a Patient Access Specialist to coordinate patient entry into hospital services and affiliated care. The role ensures accurate registration and supports financial, compliance, and customer service duties.

The position requires a High School Diploma with experience in patient access or billing preferred. Strong communication and interpersonal skills are essential to maintain confidentiality and deliver compassionate service in a fast-paced setting.

Qualifications

• High school diploma required.
• Experience in patient access, billing or collections preferred.
• Familiarity with insurance concepts and healthcare terminology helpful.

Responsibilities

• Accurately process patient registration and admission information.
• Collect and verify patient demographics and insurance information.
• Perform financial collections and explain payment responsibilities.
• Present and explain required legal, ethical, and compliance documents during registration.
• Maintain confidentiality and comply with healthcare regulations.
• Schedule services such as mammography screenings.
• Serve as a liaison between departments and Patient Access Services teams.
• Provide service in patient care environments with professionalism and compassion.

Skills

Interpersonal skills

Attention to detail

Customer service

Communication skills

Data entry

Healthcare terminology

Problem-solving

Time management

Teamwork

Education

High School Diploma

Tools

Registration software

Healthcare systems

Job description

Position Type

On-site

Job Description Summary

The Patient Access Specialist is responsible for coordinating patient entry into hospital and affiliated healthcare services. The position ensures accurate and efficient patient registration while supporting financial, compliance, and customer service functions.

Key Responsibilities

• Accurately process patient registration and admission information
• Collect and verify patient demographic details and insurance (third-party payer) information
• Perform financial collections and explain payment responsibilities
• Present and explain required legal, ethical, and compliance documents during registration
• Maintain confidentiality and compliance with healthcare regulations
• Schedule services such as mammography screenings
• Serve as a liaison between ancillary departments and Patient Access Services teams
• Provide service in patient care environments while maintaining professionalism and compassion

Knowledge & Compliance Requirements

• JCAHO standards
• Patient Rights and Responsibilities
• HIPAA privacy regulations
• HMOs and commercial insurance payers
• Departmental policies and procedures

Work Schedule

• Shift: Day - Hours:8:00am - 12:00pm
• Weekends: Rotation as Specified by Department
• FTE: 0.5 (Part-Time)

Education

High School Diploma required.

Licensure / Certification / Registry

Must successfully complete assigned annual education through Healthcare Business Insights.

Experience

• Minimum of one (1) year of business office experience preferred, including:
• Patient Access
• Billing and collections
• Insurance principles and practices
• Accounts receivable
• Completion of twelve (12) hours of coursework in a business or healthcare-related field may substitute for business office experience.
• Previous Patient Access experience strongly preferred.

Knowledge, Skills, and Abilities

• Comprehensive understanding of Patient Access Service functions to support accurate registration and reimbursement processes.
• Strong interpersonal and patient relations skills with demonstrated professionalism, tact, and sensitivity when interacting with patients, families, staff, and the public.
• Ability to maintain emotional composure and professionalism in fast-paced or high-stress environments.
• Proficient computer skills including data entry, electronic documentation, and use of registration software and healthcare systems.
• Excellent attention to detail with strong critical thinking and problem-solving abilities.
• Effective oral and written communication skills with exceptional customer service focus.
• Demonstrated flexibility, sound judgment, and initiative when managing competing priorities.
• Ability to work independently while contributing positively to team and organizational goals.
• Skilled in patient education, persuasion, and negotiation related to financial and registration processes.
• Knowledge of medical terminology, CPT procedural coding, ICD-10-CM diagnosis coding, and hospital billing claims preferred but not required.

Pay Transparency

• $16.00 - $23.64 Additional compensation in the form(s) of participation in our annual incentive program are dependent on role.
• Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role.
• Memorial Health also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, and health/ dental/ vision insurance options.
• All benefits can be found at https://jobs.memorial.health/about/benefits/

If you require a reasonable accommodation to complete this application or participate in the hiring process, please contact [e-mail]. Requests will be handled confidentially.

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