Patient Access Specialist — Hybrid Role

Inova Health; Virginia (MN); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Retirement match

Education assistance

Mental health support

Paid time off

Parental leave

Flexible schedules

Remote/hybrid opportunities

Job summary

Inova Health is seeking a dedicated Patient Access Associate to join our team. This full-time, hybrid role supports patient intake, insurance verification, and registration while ensuring HIPAA compliance and compassionate service.

Ideal candidates have strong customer service, bilingual Spanish skills, and prior healthcare or contact center experience. Inova offers comprehensive benefits, growth opportunities, and a supportive work culture.

Qualifications

• High school diploma or GED required.
• Experience in a healthcare or contact center environment preferred.

Responsibilities

• Registers patients, verifies identity and insurance, collects basic info, enters demographics.
• Uses EMR and eligibility tools; answers phones; scans documents.
• Notifies case managers and documents referrals; provides financial counseling and collects payments.
• Verifies eligibility and coverage; answers routine questions; escalates issues as needed.
• Flags duplicate records and coordinates HIPAA/compliance.

Skills

Customer service

Bilingual - Spanish

Healthcare experience

Verbal communication

Education

High School or GED

Tools

EMR system

Eligibility tools

Job description

Inova Health is seeking a dedicated Patient Access Associate to join our team. This full-time, hybrid role supports patient intake, insurance verification, and registration while ensuring HIPAA compliance and compassionate service.

Ideal candidates have strong customer service, bilingual Spanish skills, and prior healthcare or contact center experience. Inova offers comprehensive benefits, growth opportunities, and a supportive work culture.